An exciting opportunity has opened in our Stoke-on-Trent branch for a Customer Service Advisor. In the field of customer service, it is essential to be a ‘people person’ as you will spend your day trying to ensure your company’s customers are happy with the products, services, and level of customer service they receive. You will be the face of the company, based at our main reception.

We need you to have:

• Experience in Microsoft Office software
• Good communication skills
• Customer facing / service experience
• Be able to work as part of a team
• Be able to handle complaints and questions efficiently

ABOUT THE OPPORTUNITY

As a Customer Services Assistant you'll be part of a team responsible for making the customer's experience the best it can be. You will be expected to stay well-informed about all products, services and procedures in order to respond to customers efficiently. Your daily routine will include fielding calls and emails, welcoming visitors, taking delivery of goods, general office duties, reporting and invoicing.

• Answering customer queries
• Welcoming visitors
• Keeping on top of incoming emails
• Taking delivery of goods
• Monday – Friday 9h00-17h00

WHAT WE OFFER

Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

In this opportunity you’ll be joining our Chemical and pharma team, based at Intertek Food Services, Stoke-on-Trent.

We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Life insurance
• On-site parking
• Referral programme

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Stoke-on-Trent, ST6 6QP: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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