Overall Job Purpose

Are you one of those people who loves to help others out and problem solve? Congratulations – we’ve got the ideal home for your skills!

As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers from being an expert in the Rewards we offer to members for being Healthy and Happy to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team which could include our Car team or even Social Media team. We offer support for your career development in exchange for hard work. Once training is complete you will then start to qualify for a monthly bonus which provides a potential of an additional £292 per month if you enjoy being the best in providing Customer Service.

Above all, you need to listen well, communicate clearly, and provide customers with a friendly, helpful service. You’ll be just as attentive to colleagues, sharing knowledge and playing your part in meeting team targets.

About You

• Previous experience working within Customer Service or Administration role
• Enjoy fast paced environments where processes change frequently so as a business we stay ahead
• Strong attention to detail essential
• The ability to actively listen and question around our members needs to effectively find solutions in a timely manner
• A good understanding of recent technology to help provide technical support for our members
• Excellent verbal and written communication skills
• Time management – working effectively towards targets
• Passionate about delivering the highest level of customer service to our members
• Adaptable, Independent and positive towards change