Engaging with a difference

Join a Customer Service team that stands out from the rest. We are a dynamic close-knit team and thrive in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests be it on the phone, via emails, or web chat ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you. We will prepare and encourage you along the way, getting you ready for your next career move within PPHE Hotel Group.

What we will offer you when you join us as a Customer Service Centre Agent:

• Remote working (we have abandoned the daily commute for a virtual first approach), with the flexibility to join us in the office when you wish.
• Annual salary of £21,000
• 30 days holiday a year, including 8 Bank Holidays
• Recommend a Friend program
• Employee Assistance Program
• Monthly upselling scheme and target-based quarterly bonus
• Team member rates plus 50% off Food and Beverages
• Personal Development programme designed to support you every step of the way
• Knowledgeable, high-achieving, experienced and fun team awaits you
• Opportunities to grow your career
• Equipment is provided to ensure you are working comfortably at home

What you will be doing as a Customer Service Centre Agent:

• Handle all phone calls and email enquiries in a highly professional manner
• Engage professionally with guests over online web chat
• Convert enquiries into bookings
• Accurate logging of reservations into the system
• The role will be following a shift pattern of 7 days a week, including weekends and bank holidays, with a monthly rota published in advance

Are you ready to spread your energy, passion, and organisational skills to a team that brings together different personalities and profiles to achieve the same goal?

If the answer is YES, we want to engage with YOU!

From everyday uplifting moments to unforgettable achievements, and everything in between, we are there every step of the way.