Customer Service Operations Manager
Customer Service Operations Manager
Novuna
Newbury, England
Job ID : 6646715132535246513450646d6c354d4a413d3d
Job Description :
Are you a polished Customer Service Leader who is passionate about service standards? Do you always strive for better? Want to work for a Glassdoor top 50 employer?
If your answer is 'yes' to all of these, then we'd love to hear from you.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer, and we're number 15 in Glassdoor's Top 50 Employer list.
What does the role involve?
In the last few years, our fleet size has seen record growth. We've won Leasing Company of the Year four years in a row and our most recent win is a Platinum Trusted Service Award from Feefo. As we continue to grow we want to maintain and build on our Customer First culture. In order to do this, we have a newly created role for a knowledgeable and passionate Customer Service Operations Manager to join our Customer Service leadership team.
Some of your key duties will include:
- Day-to-day leadership of a team of 45 people including direct and indirect reports
- Monitoring KPIs and customer feedback, and using the data to inform, develop and execute continuous improvements
- Ensuring successful embedding and maintenance of our Customer First strategy
- Taking a proactive approach to team engagement
What are we looking for?
You're a commercially aware Customer Service leader with significant experience of managing large, customer-focused teams. You're passionate about service standards and can inspire others with your vision. In addition, we're looking for the following skills and experience:
- Managing customer service and complaints in a regulated environment
- Strong relationship-building and influencing skills
- Delivering service and process improvements
- An understanding of leasing or automotive industries would be beneficial but is by no means essential
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Company car or cash alternative – with fantastic EV incentives
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
#LI-Hybrid
Company Details :
Name : Novuna
CEO : Robert Gordon
Headquarter : Staines, United Kingdom
Revenue : Unknown / Non-Applicable
Size : 1001 to 5000 Employees
Type : Company - Private
Primary Industry : Banking & Lending
Sector Name : Finance
Year Founded : 1982
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Details
: Newbury, England
: 54814 - 82347 GBP ANNUAL
: 1 days ago
