What will you deliver?

• After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
• Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
• Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
• There will be some opportunity to work on enquiries using our web chat facility.

What can we offer you

In this role, you have the opportunity to make a real difference at important points in people lives and develop a career with training and development on offer. Our benefits package includes:

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Discounted insurance policies
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

Who are we looking for?

• You display empathy and know how to build and maintain a strong rapport with members.
• Your expertise and passion for customer experience will mean that you will do whatever it takes to resolve each enquiry quickly and efficiently.
• You have first class communication skills, great attention to detail and an ability to prioritise and use your initiative.
• You’ll enjoy learning and have an interest in providing first class customer service.

Who are we?

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s next?

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.