BA-Hired
London, England
Job ID : 66467151325352505459505a6e6c524d4a513d3d
Customer Service Team Manager - Working from Home
The role of Team Manager is pivotal in supporting and leading our teams of front-line colleagues continually deliver a level of service whereby customers would recommend and whereby colleagues are proud to provide the vital, specialist assistance and support customers need when they are facing financial difficulties.
Contract: Initially 12 Months, with a view to extension and opportunity for a permanent role.
Hours of work:
Supporting our vision, we are looking for individuals who have the desire and drive to support our colleagues to identify the right solutions for our customers' during this challenging time in their life. Delivering these solutions in the right way to help our customers.
Providing our customers with an experience that is second to none. This service is essential in helping customers improve their financial wellbeing during difficult times
Leading a team of colleagues by example displaying the right behaviours and be passionate about supporting your team be the best they can be
Implementing HR processes effectively e.g. recruitment, appraisal, disciplinary and absence management
Ensuring coaching influences performance using the performance excellence framework
Identifying, assessing and solutioning operational risks in line with Company audit, regulatory processes, and functions
Name : BA-Hired
CEO : Josh Brenner
Headquarter : New York, United States
Revenue : Unknown / Non-Applicable
Size : 201 to 500 Employees
Type : Company - Private
Primary Industry : Internet & Web Services
Sector Name : Information Technology
Year Founded : 2012
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: London, England
: 25 GBP HOURLY
: Today
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. We are
Maximise sales through up-selling, using incentives and promotions. Professionally and competently operates the telephone system in line with both operating and
Maximum 6 points on licence. Ensure all Legal & Company driving standards are adhered to. LGV CE (Class 1) entitlement with 2 years commercial experience.
Experience in a busy food service environment is not essential, as training will be provided. Assisting in all departments when required.
Ensuring Safeguarding procedures are followed and managed appropriately, reporting any relevant issues in accordance with project procedures in a timely manner.