Customer Service Team Manager - Working from Home

• Location: Remote / Working from home
• Salary: £25 per hour

The role of Team Manager is pivotal in supporting and leading our teams of front-line colleagues continually deliver a level of service whereby customers would recommend and whereby colleagues are proud to provide the vital, specialist assistance and support customers need when they are facing financial difficulties.

Contract: Initially 12 Months, with a view to extension and opportunity for a permanent role.

Hours of work:

• 35 hours per week
• Monday to Saturday
• Shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays
• Saturdays will be approximately 4-6 every quarter and lieu days will be given when working Saturdays

Supporting our vision, we are looking for individuals who have the desire and drive to support our colleagues to identify the right solutions for our customers' during this challenging time in their life. Delivering these solutions in the right way to help our customers.

Providing our customers with an experience that is second to none. This service is essential in helping customers improve their financial wellbeing during difficult times
Leading a team of colleagues by example displaying the right behaviours and be passionate about supporting your team be the best they can be
Implementing HR processes effectively e.g. recruitment, appraisal, disciplinary and absence management
Ensuring coaching influences performance using the performance excellence framework
Identifying, assessing and solutioning operational risks in line with Company audit, regulatory processes, and functions