42783BR

GREAT BRITAIN - London, GREAT BRITAIN - Reading, Great Britain - Theale, ISRAEL - Herzelia, ISRAEL - Israel

Based in our Theale, UK office, the Customer Success Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Synopsys solutions.
You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customer's business objectives through the use of our solutions. The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy.

General Responsibilities

• Develop and maintain strong relationships at all levels within the customer organization
• Develop technical proficiency with all solutions
• Be the customer's single point of contact throughout the entire customer life cycle (sales, implementation, adoption,

proficiency, expansion, renewal)

• Advocate for the customer by working closely with professional services, product management, customer support and sales

teams

• Develop, deliver and execute customer success plans which outline critical success factors and measures for success
• Drive customer adoption through training and development of best practices to continually create incremental value
• Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
• Maintain strong customer retention rates aligned with corporate goals and execute license renewals
• Partner with sales by identifying new business opportunities for expanding the footprint

Qualifications and Experience

• 2-3 year’s account management, customer success or sales engineer experience in the enterprise software space
• Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the

customer achieve technical success

• Understanding of the software development lifecycle, application security, and/or related field
• Experience with the development, execution, and overview of account plans
• Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with

business and technical leadership

• Excellent verbal and written communication and in-person and virtual presentation skills
• Ability to work independently and to collaborate effectively across functions.
• Experience negotiating subscription contract renewals
• Able to travel domestically up to 10% of the time
• Fluency in multiple languages is a plus (but not required)

Education and Certifications

• Bachelors' degree in a related field

About the Synopsys Software Integrity Group
Synopsys Software Integrity Group helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Synopsys, a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Synopsys helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

For more information, go to www.synopsys.com/software.
Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Sales

United Kingdom

Customer Relationship

Employee