VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.#
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer's needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Hiring a new employee is always a big step – whether you are a growing business making your first hire, or an enterprise making the third hire this week. Adding to your staff is not a decision to take lightly.

Below are some tips to help you attract and hire talented employees.

One way to develop a talent pipeline is through a strategically designed internship program. Internships function as a test run for both your business and the intern(s) to see if you make a good fit. Other options for building your talent pipeline include developing relationship with local schools and universities, hiring freelancers, and getting referrals.

Diversity, equity, and inclusion drive business revenues and profits. According to EY, companies in the top quartile for racial and ethnic diversity are 35% more likely to have higher financial returns than their industry peers. (Read this Sage Advice article for ten tips to improve diversity in your organization.)

Before you interview anyone for an open position at your company, determine what success would look life for this role. Then, as you go through the interview process you can better evaluate a candidate’s talents and assess whether they will be able to shine at your company.

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath

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