A postgraduate or professional qualification in Librarianship/Information Studies. Within this role, you will be expected to take a leading role in providing

Attention to detail and a passion for delivering service excellence is key to this role; whether dealing with customers via phone or email.

Creating and processing telephone Ecom orders for Teds customers upon request. Contact customers to ascertain data omitted on Ecom orders, or request how

You will be taking inbound and outbound calls, booking appointments and dealing with emails. Provide a professional telephone service, responding in a calm and

If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to