Location: Aztec West, Bristol

Longevity: Permanent, Full Time

Salary: £22,000 plus OTE of up to £3,600

Benefits:

• 25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
• Extra paid day off for your birthday
• Hugely popular Tech Scheme
• Attractive Bike Scheme
• Free regular counselling/wellness sessions with a professional/external therapist available
• Free gym and spa access for yourself and one other plus food & drink discounts
• Wellbeing days
• Exciting social events from competition days, bowling, comedy nights etc.
• 2 additional paid days off per year to volunteer for your chosen charity
• Company bonuses and commission structures
• Visits from TC’s 4 legged friends
• Private healthcare services
• Pension scheme
• Free on site parking
• A fun and vibrant team in a great location!

Hours:

• 37.5 hours per week (between the hours of 8:30am-5:30pm)
• Monday – Friday
• No weekends, No bank holidays and Christmas shut down.

Start Date: ASAP

Our Company:

Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking then TC is the company for you!

We are a family run business and everyone within our TC Tribe looks at one another as family, our employees are the heart and soul of the business and where there is hard work there are rewards. We offer a variety of perks to our TC Tribe such as a day off for your birthday, private health care, free gym and spa access, Tech scheme and more.

At TC, we have a simple philosophy – people are important. Whether it's the people who use our products, the people who sell them or the dedicated team working here - people are at the heart of our company.

TC provides a wide range of office seating, desking, storage, conference and training furniture, exclusively through the trade, to clients across the UK and Europe.

For more information please check out our website: https://www.tcoffice.co.uk/

Job Purpose:

To provide clients with exceptional service from first point of contact to timely delivery, whilst being the face down the phone that easily builds relationships and encourages repeat business. This is a busy and fast paced role that will involve constant liaising with internal and external contacts and will require a hands-on approach to processing orders and tracking deliveries. You will need to have excellent customer service skills with experience of building effective relationships with clients. To be successful you will have strong attention to detail and the ability to multitask as it is essential that all time-sensitive activities are completed on-time, plus the ability to work on own initiative and as a team member.

Main Duties:

• Processing customer orders, enquiries and aftersales requirements accurately, promptly and professionally
• Daily liaison with merchandise, ordering, sales, customer service and warehouse departments to resolve problems quickly and effectively
• Manage incoming enquiries through outlook
• Meeting daily deadlines
• Communicating effectively with customers via telephone, email and through order processing
• Communicate company updates with customers and liaise with CRM and FS teams
• Communicate effectively internally
• Answering customer enquiries within KPI
• Confirming order receipt within 24 hours
• Achieve KPI’s set to hit targets inline with business strategy and exceptional customer service
• Working alongside Field Sales, CRM Team, building successful, long-term relationships with regular clients
• Engage and follow up on sales opportunities with CRM team
• Provide customer/issue/order feedback to Field Sales, CRM team and/or management
• Provide effective feedback on processes and/or issues
• Raising escalations to the correct managers/team leaders when necessary
• Ensuring up to date information is gained from the relevant departments and the customer is kept regularly informed
• Running customer reports as requested
• Engage with outbound activity to hit sales targets
• Other tasks as and when required
• Attend and engage in all training provided including outbound sales activity

Skill and Experience:

• Experience in this or a similar role preferred
• Competent in Microsoft Office
• Data processing
• Demonstrate ability to multitask effectively

Personal Attributes

• Flexibility to move outside the job description as and when required
• Desire to help the company achieve its goals
• Desire to progress further and take on additional responsibilities in the future
• Self-motivated, positive, confident and self-assured

Whilst we would love to respond to every single applicant applying to our roles, we are unable to reply to everyone due to the high number of CVs we receive on a daily basis. Please be aware that if you haven't been contacted within 10 working days then you have not been successful this time around.

To review our GDPR policies please visit our website www.tcoffice.co.uk/pages/policies

Job Types: Full-time, Permanent

Salary: Up to £22,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Gym membership
• On-site parking
• Private medical insurance
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bristol, BS32 4RX: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Sales

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