Kennedys is looking for a Data Steward to join our Business Development team and be responsible for improving the quality and depth of the data held in the firm's CRM system for business development purposes along with delivering CRM reporting and assistance with project work.

It includes monitoring and resolving tickets in the firm's data change management inbox, responding to user enquiries regarding data changes, importing and exporting lists, running searches, ensuring compliance to the firm's data protection marketing principles and researching client/ prospect information to ensure the CRM system contains current and accurate information, producing reports, project data, admin and overall project support.

The role is part of a virtual data quality team across the global, supporting the firm's data quality strategy. The BD department supports the firm's international growth ambition and its clients and markets. Kennedys events and client data is an integral part of its business development strategy.

Team

Kennedys' global Business Development team is over 70-strong and focusses on promoting Kennedys' services and supporting the Firm's global growth ambition and our key clients and markets.

The UK Business Development team consists of the following sub-teams: Pursuits, Clients and Markets (where this role sits), Client Development Systems and Marketing and Communications (encompassing, Digital, Publications, Brand and Events).

Our global business development team are located in nine offices, in addition to the UK: New Jersey, Singapore, Hong Kong, Sydney, Melbourne, Copenhagen, Dublin, Dubai and Miami.

Key Responsibilities

• Assist with the management of the DCM (Data Change Management) inbox by acting as a quality control check for client data updates. Process data changes and ensure system updates are complete, of a high standard and segmented. Where necessary, verify changes. Maintaining data entry standards and processes
• Assist in addressing data quality issues, including review of undeliverable e-mails and marketing lists, data quality maintenance, new contact management and de-duplication processes. Resolving data conflict issues and enrichment of contact information
• Follow and implement current data admin tasks and procedures and make updates to improve them where possible
• Responsible for active data and system configuration tasks such as running searches for incomplete contact data and updating and amending this data as required, identifying lists, fields and contacts for archiving including general folder management
• Proactively research and update incomplete company and client data including contact information, contact types etc
• Working with other members of the BD team to undertake external research (internet and social media) to track correct company and people information updates for the CRM database. Follow up on data bounce-backs

Required experience

• Database experience
• Minimum 1 years admin experience
• Exceptional attention to detail and tenacious attitude towards ensuring data accuracy
• IT skills, especially Word, Excel and PowerPoint
• Professional services experience is an advantage
• Good understanding of the various pressures lawyers work under
• Experience of Customer Relationship Management systems - ideally InterAction
• Knowledge of Data Protection, GDPR and "anti-spamming" regulations and laws would be a major advantage
• Strong written and verbal communication skills
• Exceptional attention to detail and tenacious attitude towards ensuring data accuracy
• Highly organised and methodical
• Highly professional, in presentation and manner, at all times.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,400 people worldwide across 44 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).

We've created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.