Job Detail

Desktop Support Engineer L1

Desktop Support Engineer L1

Total IT Global

Livingston, Scotland

Job ID : 664671513253524151492f656e6c4a4e49513d3d

Job Description :

Desktop Support Engineer- 1stLevel Support

  • IMAC/D – Install, Move, Add & Change / decommission
  • Hardware Break Fix – Troubleshooting and coordination with hardware vendor
  • Desk Side Support - Desk Side Support provides problem diagnosis and resolution for authorized operating systems and standard client application software residing on devices.
  • Spares Management – Management of stock in dedicated sites.
  • Printer Support – Basic H&E support (paper jams, consumables management) and coordination with managed print service provider only in dedicated sites
  • Provide Hand and Eyes Support as requested through an Incident/ Change/ Request;
  • Contact the remote SME for service instruction; and
  • Perform activities as directed by the remote SME for the respective towers (DC, Networks or Fixed Voice). These are simple activities like:
  • Device observation (e.g.: checking status of an equipment: on/off, LED color)
  • Physical device re-boot or shutdown
  • Onsite troubleshooting according to support team
  • Device reconfiguration according to support team
  • Backup / restore.
  • Scheduled tape changes and vaulting as required under the guidance of TIG (if applicable)
  • Escorting 3rd party/ OEM vendor
  • H&E engineer should have basic understanding on infrastructure and ability to understand and to execute basic activities like identify device, checking cables on equipment, loading a tape into a backup library, knowing what a power supply is about

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • IT Support: 1 year (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location: One location

Company Details :

Name : Total IT Global

Headquarter : New Delhi, India

Revenue : Unknown / Non-Applicable

Size : 1 to 50 Employees

Type : Company - Private

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Details

: Livingston, Scotland

: 25000 - 28000 GBP ANNUAL

: Today

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