We are currently looking for a Digital Business Analyst to join our Global Digital team. Focusing on our portfolio of Niche & Wellness brands, you will work with Project Managers and Business and Brand Stakeholders to gather and document requirements and manage scope on high-priority projects, delivering new capabilities and processes across multiple brands. As part of these exciting and high-profile projects you will work closely with a wide community of partners from across the organisation and grow your skills using a wide range of technologies across multi-disciplinary teams. You will work on brands such as Penhaligon's, L'Artisan Parfumeur, Kama Ayuverda and many others!

Key responsibilities

• As part of a project team, manage project scope, change requests, requirements, and Stakeholder expectation from kick-off to project delivery
• Critically evaluate, interpret, and prioritise requirements according to business and customer needs, translating user requirements into functional design specifications and business process documentation
• Identify opportunities to streamline processes and enable greater operational efficiencies, taking ownership and driving them through to implementation
• Develop and maintain exceptional process documentation
• Communicate requirements to development teams, working collaboratively to develop solutions and make recommendations to Business partners
• Partner with Technical BA to ensure all user stories are translated properly for the Development and QA teams, acting as the first point of contact to address any questions during the build and QA phase
• Drafting of test scenarios based on business functional requirements, participating in QA and UAT
• Understand and document process changes and change impacts in collaboration with Business Stakeholders and Site Experience team
• Establish and maintain strong relationships with relevant internal and external partners and stakeholders

Desired skills and experience

• Proven background of end-to-end delivery of digital projects, preferably in the Luxury, Beauty, Fragrance or Fashion industries.
• Good knowledge of both Waterfall and Agile project methodologies
• Background in working with wide range of business stakeholders from senior managers and operational staff to IT teams
• Ability to effectively document and communicate as-is/to-be processes and workflows
• A good working knowledge of Visio, Jira. Asana is a plus
• Experience in eliciting and documenting requirements resulting in quality deliverables, with limited direction
• Basic understanding of data and information architecture principles
• Basic understanding of user experience design principles
• Ability to communicate effectively in both technical and business settings
• Excellent attention to detail and accuracy
• Comfortable with ambiguity and accustomed to project change
• Ability to acclimate into a fast-paced, dynamic environment & manage multiple tasks
• Self-directed and independent worker who can also lead through cross-functional and cross-organisational projects