What is the role about?

As a Digital Product Manager, responsible for Identity and Account, you will be responsible for providing a secure reliable authentication service for the website and the My Account capability. You will be the subject matter expert within your assigned Product team, representing the voice of the customer, end user and business stakeholders and developing deep empathy within a complex and rapidly changing environment. You will be expected to own, prioritise and manage the Product, ensuring it represents customer, end user and business goals.

Your decisions will be visible through the content and order of a clear and transparent Product Backlog and roadmap, designed to best achieve the goals and mission of your Product. You will be an excellent communicator and able to work collaboratively with stakeholders from diverse backgrounds, providing regular and timely communication about the plan, and releases and ensuring the successful delivery of value during each iteration. Developing rapport and trust with business owners, key stakeholders and a highly technical Development team will be key to your success.

What about the team?

The Identity and Account team maintains our authentication service for our website and some of the My Account journeys. You’ll have the opportunity to drive improvements to our online customer journeys for My Account, and help shape the future across our digital web estates and apps setting ourselves up for potential future propositions.

We are specifically looking for candidates with previous experience or familiarity of OAuth and client credentials, plus previous experience with account management and authorisation, alongside customer-facing experiences.

What you will be doing?

• You will be responsible for building the future of My Account capability to support the Partnerships' long term ambitions

• You will be the product expert in your team and will represent the voice of the customer, end user and the business

• You will own, prioritise and manage the product, ensuring it represents customer, end user and business goals

• Your decisions will be visible through the content and order of a clear and transparent Product Backlog and roadmap

• You will develop key relationships with stakeholders and build rapport and trust with our highly technical Development Team

What you will have?

• Experience leading others within a Product team using an Agile development methodology (such as SCRUM or Kanban)

• Able to solve complex problems and take a new perspective on existing solutions

• Proven ability to respond to and prioritise changing demands effectively

• Ability to balance multiple priorities, stakeholders and timelines

• Experience in defining and delivering Minimum Viable Products, running A/B tests and making data-oriented decisions (desirable)

Working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Application process

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

The application form consists of a CV upload, followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.

If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"

Interviews will be a two-stage process held virtually.

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