Transport Services – Driver (Casual)

Are you passionate about providing a superior level of personalised service by ensuring every need and desire of our guests is fulfilled? We are looking for a remarkable individual to join our dynamic Transport Services team at the Fairmont St Andrews, one of Scotland’s most iconic 5 star luxury hotels and resorts in the home of golf.

Our 213 bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award winning spa and leisure facility. With multiple food and beverage venues on site, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Our Transport Services team are an integral part of our Front of House Team at the resort, delivering a professional service for our guests when transporting them to and from the hotel, as well as any other transport requirements they may have during their stay with us.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

This is an excellent time to join our resort here in St Andrews, with some very exciting development plans for the property on the horizon. For those individuals joining our team, you will be joining an iconic property who aims to become a flagship institution of luxury hospitality in Scotland and the epitome of delivering excellence in service and experience to our guests.

What’s in it for you:

As part of the Fairmont team, you will be able to enjoy many perks and benefits including:

• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Preferential room rates for employees, and for friends and family
• Preferential employee rates for Spa treatments and Golf courses
• Access to gym and pool services
• Competitive Salary

Who are we looking for?

• Someone with a bright, engaging and warm personality
• A desire to provide an outstanding guest experience whilst driving guests to and from the Resort, around the local area and across Scotland
• High standards of grooming, presentation and professionalism
• Highly motivated, with a great sense of pride in their work
• Team player with excellent communication skills
• Ability to work under pressure with minimal supervision to meet changing demands, whilst achieving your goal within appropriate timescales
• Flexibility to adapt to the requests or needs of our guests

What you will be doing:

• Deliver a welcoming and courteous greeting to guests arriving at Airports and Railway Stations across Scotland
• Providing assistance with luggage for guests to and from vehicles
• Driving hotel guests to and from Airports and Railway Stations, undertaking tours locally and across Scotland, in a safe and comfortable manner
• Developing strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering a top-class service
• Maintain a good knowledge of the status of roads, and plan an alternative route to avoid excessive delays
• Accommodate guest requests for stops or changes courteously and professionally
• Maintain a high standard of presentation and cleanliness of vehicles
• Ensure that vehicles are appropriately equipped with hotel amenities
• Maintain a strong working knowledge of all hotel services/facilities and local attractions/activities to respond to guest enquiries accurately
• Other duties as assigned by the Transport Manager

If you believe you are the right person to join our team at the Fairmont St Andrews, then we want to hear from you. We take pride in giving individuals of all backgrounds the opportunity to flourish and excel in what is an extremely rewarding and diverse industry. If you have any questions feel free to reach out to our team directly, and we look forward to your application.

Job Type: Zero hours contract

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• St Andrews, KY16 8PN: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work Location: One location

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