Winfields Outdoors are a leading Outdoor Retail company that specialises within the camping industry, We are a family run business of over 50 years and we now have another exciting opportunity available here at Head Office working within our Internet team.

Duties will include the following:

Deal with order processing, complaints and online sales

Daily Tasks – Emails, Zendesk Tickets, Customer Calls, Order Enquiries, Process/Amend Orders, Liaise with Couriers, Process Returns/Exchanges/Refunds

Software used – Microsoft Outlook (internal email), Zendesk (email customer support ticket system), Fashion Master (Epos/Stock System), Magento (web order processing)

Understanding of web marketplaces, such as our Website, Amazon and Ebay.is desirable.

The ideal person needs to be able to:

Work with quite a vocal team!

Have lots of patience and ability to stay calm under pressure from customers

Good telephone manner

Ability to write an email well

Good organisation skills

Ability to question and listen to customers

Handle complaints and over come difficult situations

Have good timekeeping

Have a friendly and tactful personality

If the above sound likes you then we want to hear from you.

Working office hours are Mon to Fri only

Salary is £20k per annum to £22.5k per annum depending on experience.

Immediate interviews available for shortlisted candidates.

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,500.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• ROSSENDALE: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Reference ID: WININT02

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