The Role…

Soho House Retail is looking for a global Ecommerce Operations Specialist responsible for the maintenance of sohohome.com, cowshed.com and sohoskin.com (UK/US/ROW) to work with us on a 12-month fixed term contract.

Reporting to the Head of Ecom, you'll be responsible for owning the pre-order process, order flow management and SOCS compliance, supporting with daily reporting, site checks, and being the key point of contact between Ecom, retail stores and customer care team.

It's a fast-paced environment and we are looking for a candidate who is organised, proactive, with strong attention to detail and able to meet tight deadlines.

Main Duties…

• Owning the preorder process, including; building strong relationships with the merchandising team, to ensure stock levels, allocation and replenishment are optimised, monitoring for shipment delays and raising issues with the relevant teams.
• Order flow management, including; daily checks, resolving failed orders and orders stuck in processing.
• Owning the onboarding process for dropship suppliers, including the creation of supporting documentation, population of delivery and returns copy, and creation and testing of delivery rules.
• Work with product owner and Head of Ecommerce to ensure daily, weekly and monthly SOCS compliance tasks are completed accurately and on time.
• Track and report on sales daily, and on sales profile, unshipped and markdown revenue weekly. Alert the team of potential risk to target and implement actions to improve.
• Key point of contact with Customer care and Retail teams to identify and resolve issues with orders ensuring SLAs are met.

Supporting responsibilities

• Assist the Ecom team with maintaining the Soho Home, Cowshed and Soho Skin websites. Responsible for site checks and comprehensive category checks, ensuring accuracy of product displayed and smooth end-to-end usability.
• Work with product owner and merchandising teams to maintain and debug Adaco, our web-based retail stock system.
• Support Ecom team with the preparation of product for seasonal launches where required, ensuring accurate and optimised features, category selection, attributes, pricing, photography and copy.
• Work with the Head of Ecommerce/ Product Owner to support ad hoc testing onsite and resolve any bugs and merchandising issues as quickly as possible.
• Support Head of Ecommerce with offer and promotion creation, testing and reporting.
• Must be flexible, where necessary, to work out of hours when required to support 24/7 website operation

Requirements / Qualifications...

• Previous eCommerce/ operations experience
• Minimum intermediate excel experience desired
• Google Analytics experience desired
• Customer facing experience desired
• Highly organised individual with attention to detail and ability to prioritise workloads
• Collaborative and able to work in cross-department teams
• Able to adapt quickly to new systems

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho Friends Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.