Enterprise Customer Success Manager (EMEA)
Enterprise Customer Success Manager (EMEA)
Replicon
Remote
Job ID : 6646715132534e4f513448626e3139494a773d3d
Job Description :
- Manage a book of business with specific responsibilities: onboarding, retention, churn, and adoption of our top-tier customers.
- Work as the customer advocate and provide internal feedback on how we can better serve our (top-tier) customers.
- Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution.
- Ensure that a success plan is in place with each top-tier customer for deployment, change management, and adoption programs.
- A strong relationship builder and have excellent interpersonal skills
- Driven, self-motivated, enthusiastic and have a “can-do” attitude
- Analytical and process-oriented
- Able to work in a dynamic environment in which the requirements are not always well-defined and priorities are subject to change
- Naturally curious with a distinct ambition to constantly bring ways we can improve as a team and in working with our customers.
- Eager to constantly learn and have a natural desire to share those learnings with team members
- Customer-centric
- Able to collect feedback and translate it into action points
- Knowledgeable of product and customer impact
- 10+ years of Customer Success or relevant Account Management experience in SaaS organization with a strong background in time management or HR.
- Fluency in Spanish/French/German is a must, as is experience working with clients from France, Spain, Germany, and the UK.
- Building and maintaining strong relationships with key clients in the EMEA region
- Providing strategic guidance and solutions to clients to drive success and achieve their business goals. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
- Working closely with the sales team to identify upsell and cross-sell opportunities
- Collaborating with other teams, including product and engineering, to ensure timely resolution of client issues and requests
- Analyzing client data to identify trends and opportunities for improvement
- Developing and implementing strategies to retain and grow client relationships
- The Senior CSM must have excellent communication and interpersonal skills, with the ability to build trust and credibility with clients. They should also have strong problem-solving and analytical skills, with the ability to quickly identify and address issues as they arise.
Company Details :
Name : Replicon
CEO : Raj Narayanaswamy
Headquarter : Redwood City, United States
Revenue : $100 to $500 million (USD)
Size : 501 to 1000 Employees
Type : Company - Private
Primary Industry : Enterprise Software & Network Solutions
Sector Name : Information Technology
Year Founded : 1996
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Details
: Remote
: 20 days ago
