About us

We are a well-established, busy (and rapidly growing!) companion animal behaviour and wellbeing practice, helping people and their canine companions enjoy their happiest lives together.

Our central location is in Nantwich, Cheshire but our team is spread out over different locations and we support clients across the UK and overseas, as well as offering an array of expert services to other industry professionals (including vets, physiotherapists, other behaviour and training practitioners). We do a lot of work with rescue organisations too!

Our ethos

We are a close-knit team with a shared passion for wellbeing (canine and human!), friendship and family, and most importantly, for going the extra mile to support each other and our fabulous clients.

We believe that the best results come from enjoying what we do.

We're committed, hard-working, passionate about what we do and the difference it makes and so also prioritise caring for and supporting ourselves in order to be able to do the same for our clients. This means making work fit well with the rest of day to day life, so work hours and locations are flexible (communication has to be fab!), having some fun and constantly striving to improve the way we do things, whether through professional development and learning, changing technology and processes, or by shaping the roles in the team to better fit each person's skill-set and particular passions as we grow.

Key responsibilities

• Management of a complex, fast-changing diary, inbox, whatsapp and work plan for the CEO
• Proactive co-ordination of daily operations and projects across the team and with external contractors (e.g. IT/web hosting), negotiating and problem solving challenges as they arise and keeping the CEO fully up to date.
• General administrative tasks including email correspondence with clients and external professionals, preparation of reports and presentations.
• Proof reading and editing (e.g. client learning materials, social media and blog posts)
• First point of contact for new client enquiries and arranging triage and support phone calls with the team.
• Support CEO with strategy and business planning activities
• Support team with meticulous organisation of client folders (including confidential and sensitive information) as well as research and visual libraries.
• Creation, documentation and implementation of processes to help the team minimise admin, work efficiently and ensure nothing is missed.
• Ad hoc day to day support and proactive right hand ‘paw’ for the CEO (research and analysis, HR tasks, sourcing equipment, system and process implementation…. whatever is needed!)
• Being an all round super team member!

Person requirements

• Highly organised, super-efficient and laser focussed – you must thrive in a busy and varied role, have fantastic organisational and administrative skills, be excellent at keeping up to date across multiple activities and ensure things are completed on time.
• Able to work independently and flexibly with excellent problem-solving skills.
• Excellent attention to detail – in all that you do, you are thorough and accurate and have an eye for beautiful presentation.
• Excellent communication skills – confident in navigating conversations with team, COPP, external professionals and clients, both written and verbal (email, calls and in person) and with a warm, engaging, supportive and kind approach, no matter the circumstances from which clients may reach out to us.
• Self-motivated, pro-active and with a super positive solutions-oriented approach! –you take responsibility for seeking out the next things that need doing, are always looking for ways to improve things and have the confidence to identify and recommend changes.
• Able to coordinate tasks with the team and with external agencies - working well with others, who may also work remotely and at different hours, to ensure tasks are completed on time
• Tech Savvy - excellent email management, word processing, excel and general IT skills and confident with project and task management software (Asana). Able to confidently navigate other new software or able to follow training to be able to pick up tech processes easily (basic website management, email marketing, online programs, scheduling tools, Canva etc.)
• Able to research, digest, analyse and present material clearly and concisely
• Excellent understanding of confidentiality and meeting essential GDPR requirements.
• Competent and confident in your skills and your abilities, with a willingness to continue learning, further your personal development and keen to grow the role with the business.
• Passionate about people and wellbeing – no specific knowledge of dogs is needed, but an interest in and love for them is highly desirable in this role!

Skills and experience

• Excellent references from previous roles
• Competent and confident user of Google tools (Business suite admin, gmail, calendars, drive), Microsoft Office (Word, Excel – including basic formulas and formatting, Outlook), Zoom, Asana, Canva, Social Media
• Would be advantageous to have experience with any or all of the following: Email marketing system (Flodesk), using wordpress website, video editing software (Filmora), Adobe Suite, CRM system (and system implementation)
• Knowledge of or qualification in any aspect of canine behaviour, training and wellbeing is not required for this role but always welcomed and could open further opportunities!

Job Types: Part-time, Permanent, Freelance
Part-time hours: 10-15 per week

Salary: £15.00-£20.00 per hour

Benefits:

• Casual dress
• Company events
• Employee discount
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Application question(s):

• There are a couple of things we'd love to know:

What are the two most important things you would bring to the role?
Why does this feel like just the role you’re looking for.

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application deadline: 15/02/2023

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