First Line Service Desk Engineer
First Line Service Desk Engineer
Probrand Ltd
Remote
Job ID : 6646715132535250515944616d5664494b673d3d
Job Description :
First Line Support Engineer
Probrand Ltd is a leading IT services provider offering computer services to a wide range of SME clients across the county. A new opportunity has arisen within our technical team for a Support Engineer providing remote and telephone support to our varied customer base.
This is a hybrid role mainly working from home working alongside a team of engineers and offers a chance to develop your technical skills and grow within a dynamic and successful IT company. We are the IT department for many customers or provide a point of escalation for other IT Support departments so you will ideally have experience in a similar role and be familiar with many of the technologies listed below
The Benefits
- Basic salary between £23,000 and £26,000 per annum
- 31 days’ holiday including bank holidays
- Option to buy and sell annual leave
- Access to our Bupa Employee Assistance Programme – 24/7 health, financial and wellbeing support
- Tailored benefits platform – includes discounts on retail, gym and leisure
- Cycle to work scheme
- Salary Sacrifice Electric Car Scheme
- Long service awards
- Paid volunteer leave
- Training and development opportunities
- Brand new Birmingham city centre office location – including free access to gym, shower facilities, secure lockers for bikes and onsite café
- Providing technical support to customers
- Acting as ‘Fast Response’ to desktop user issue preventing them from working
- Support the Service Administrator in taking telephone calls to the main support line and logging support tickets.
- Ensuring that the Service Level Agreements (SLA) are always adhered to
- Taking ownership of an issue up to the point of resolution or escalation
- Following helpdesk procedures and policies
- Remain up to date with the latest technologies and platforms
- Microsoft Windows, 7, 10, 11 – Installation & Troubleshooting skills
- Microsoft Office all recent versions including 365
- Microsoft Windows Server 2008, 2012, 2016, 2019 (AD, DHCP DNS etc) – Training will be provided
- Microsoft Exchange Server 2007, 2010, 2013 and 2016 – An advantage but training will be provided
- Basic Networking (TCP/IP) – Troubleshooting network & Internet issues but training will be provided
- Some Knowledge of ADSL / Routers / Switches – Training will be provided
- Basic Firewall knowledge – Ideally SonicWALL however product training will be provided
- Basic Knowledge of Desktop and Server hardware troubleshooting
- Exposure to Antivirus Software, AVG, SOPHOS & Bitdefender
- Exposure to Backup Software – Backup Exec, Veeam
- Any Kaseya, VMware, Hyper V experience a bonus
- Ideally MSP experience but not essential
- Ability to work independently and take initiative
- Willing to go the ‘extra mile’ in helping solve client issues
- Strong communication skills both written and verbally
- Analytical and methodical approach
- Ability to work under pressure and manage different call priorities
- Keenness to expand knowledge both in and out or work
- Escalate calls to the Senior Engineers when appropriate
- Must be able to communicate clearly at a technical and end user level
- Must have excellent documentation skills
The 1st Line Service Desk Engineer will ideally have experience of working within a similar role. Possession of any IT qualification including MCP/CompTIA A+ would be desirable but not required.
Company Details :
Name : Probrand Ltd
CEO : Peter Robbins
Headquarter : Birmingham, United Kingdom
Revenue : $25 to $50 million (USD)
Size : 51 to 200 Employees
Type : Company - Private
Primary Industry : Information Technology Support Services
Sector Name : Information Technology
Year Founded : 1992
pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.
Details
: Remote
: 23000 - 26000 GBP ANNUAL
: Today
