Location: Any UK Location

Intakes: April, June, September 2023

Often described as ‘a corporate company with a start-up feeling’, Capgemini is a giant in the technology sector for the fact that we invest in helping our people finding their natural path by exposing them to a myriad of opportunities. The resulting atmosphere is one of progressive excitement, in which field experts support junior colleagues as they identify their areas of interest, with the added benefit of a client base that includes well-known brands from both the private and public sectors.

As a Service Delivery Analyst working within Applications Management Services (AMS) across a huge spectrum of challenges, you will provide IT service management expertise that will transform how our clients conduct their day-to-day business. You will assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL principles. In this varied delivery role, you will build strong team and client relationships, support growth, innovation, and continuous service improvement. On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service.

• 
  A bachelor’s degree
• Impressive communication skills, logical thinking, an ability to prioritise and meet multiple deadlines with the capacity to get to grips with what our clients need from their services and a resilience to work in a challenging and fast-paced environment
• A genuine enthusiasm for technology, and the transformational impact it can have

Note: You will have lived in the UK for the last five years with no more than 6 months out of the country (in order to meet security clearance requirements). You should be flexible in your approach to work and willing to travel to Capgemini and client sites.

You will embark on our Empower Programme, focused on giving you the impact skills you need for your future. In your learning pod, you will explore your career aspirations, develop your emotional intelligence, tackle innovation challenges from our executive team, and refine your communication skills. Our programme is designed to help you make a real impact on our business and create opportunities for you to shine.

In addition, we bring in a wealth of experts in with real stories – learn about resilience from a polar explorer, adaptability from military commanders, and innovation from serial entrepreneurs. Capgemini Research Institute is a #1 ranked global think tank, so you’ll also access sessions on the latest thinking in data & AI, quantum technology, the future of work, and sustainability

You’ll have access to a personalised coaching platform to develop your self-awareness, and work with your manager and mentor to have meaningful coaching conversations on your career.

Our Graduate Empower Programme also includes:

• Career progression model
• Mentoring programme
• Regular socials across the UK
• Community Connect Live events – virtual sessions on key cultural themes
• Lunch and Learns with our senior leaders
• Charity and volunteer opportunities through university and community initiatives

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

Build Experiences with challenge and impact

We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better.

Bring your whole self to work in an Inclusive environment

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.

Benefit from Learning for life

Benefit from learning for life with Capgemini’s unique and innovative L&D offering. This is driven by our digital learning platform ‘Next’ and our ‘Learning for all’ mindset.

Listed in 2022 by Great Place to Work® UK as one of the UK’s Best Workplaces in Tech, Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. In 2022 the group reported global revenues of €18 billion.