An exciting opportunity has arisen for an experienced Hotel Receptionist to join the team at The Duke's Head Hotel in King's Lynn.

We’re looking for someone who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service.

To succeed within the role you must have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite.

Duties and responsibilities will include:

• taking reservations,
• dealing with guests’ enquiries and assistance,
• check-ins and check-outs,
• taking payments,
• answering calls and emails and ensuring a high level of customer service at all times.

If the above role interests you please get in contact with us, we look forward to hearing from you soon.

In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access to our Employee Assistance Programme through Hospitality Action, Auto-enrolment pension and our new Wagestream facility.

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join the family!

Stay. Explore. Discover.

Job Types: Full-time, Part-time, Permanent

Salary: Up to £9.60 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Wellness programme

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• King's Lynn, PE30 1JS: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: RBS-ATR-22-271

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