About the opportunity

Our People Operations team influences every aspect of the employee lifecycle from job application, through to first day and throughout their career with us. We enable our managers and our people, by designing and implementing intuitive and unfussy HR processes.

We’re looking for a curious HR Coordinator to join our People team. Reporting to the Head of People Operations, you’ll be able to deal with ambiguity and show resilience in the ever-evolving landscape of our fast-paced business. You’ll be a key member of the People team, adding value to every aspect of the People function. You’ll have the opportunity to be involved in the full recruitment lifecycle, employee relations issues and champion our values throughout the business.

This is an ideal opportunity for someone wanting to start their career in a small people-focussed team where you will gain exposure to all areas of HR. Alternatively, you may already have some exposure to People Operations and would like to develop your skills with hands on experience in an international tech company.

Key responsibilities

• Providing the very best candidate experience by orchestrating the interview process across all platforms, including face to face, telephone and video. Ensuring candidates and hiring managers are kept in the loop at all times and delivering bespoke feedback to candidates at each stage
• Coordinating our onboarding process to ensure that future Guestliners are feeling part of the crowd before they join us
• Becoming an expert in our core values to help us hire to them and therefore uphold and enhance our culture
• Administering and organising our benefits package
• Management of our People system and files ensuring our data is always compliant, accurate and up-to-date
• Communicating our HR frameworks to the business - this is a real opportunity to put your stamp on how we bring the HR experience at Guestline to life
• Ensuring that our policies and procedures remain intuitive and in line with legislation

About you

You don’t need any previous HR experience. All we ask is that:

• You’re meticulously organized - you are methodical by nature and regularly find ways to improve processes to maximise efficiency
• You’re a self-starter - you can deal with ambiguity and manage your time well. You work from your own initiative with a proactive approach
• You can multitask seamlessly – we’re a small People team, you’ll be confident working at a fast pace without compromising the quality of service our People team offers
• You’re bold and prepared to drive change – you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed and you’re not adverse to trying new things in order to deliver the best possible service
• You’re kind – one of our most important attributes in a Guestliner, you’re easy to work with and you’ll go out of your way to help others, feeling proud when others around you succeed
• You relentlessly think Guest – thinking of the Guest comes second nature to Guestliners, we put a customer lens on all that we do. Your “Guest” will be your internal customers, who you will always consider when carrying out your role.

What we can offer

• Opportunity to develop your career in a progressive tech company within a small, forward-thinking People team
• £22,000 - £25,000 per annum
• 25 days holiday per year
• Private Medical Insurance
• Pension
• Life Insurance
• Learning and development allowance

• Location: Remote UK

About us

At Guestline, we craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world, our users interact with our software in many areas of their working day and we’re here to make their lives more enjoyable, more productive and to help them provide a better service to their guests. It’s this relationship that we help build between Hotels and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.

Our diverse team is filled with bold, ambitious, and creative minds, spread across five countries, we’ve quickly grown to over 200 people. As a 25-year-old company with deep and long-standing relationships, our history guides us and gives us great position in the market, but it’s our innovation and international expansion that will keep us successful.

Our growth has been fuelled by investment from Riverside PE, a leading US Private Equity firm who have a strong track record in supporting disruptive ambitious businesses to become market leaders.

Diversity, Inclusion and Belonging

We're on a mission to disrupt the hospitality industry and a diverse team with different views, perspectives and experiences improves our ability to challenge conventions, support our customers and strengthen our decision making. We believe that all Guestliners should bring their best selves to work every day and we strive to create an inclusive environment which they feel comfortable, inspired, and empowered. We're committed to hiring the best talent by ensuring our teams are represented by all pockets of society. We aim to grow, support, and develop every individual during their time with us.