Job Role:

We are currently recruiting for an IT Infrastructure Analyst to work within the central Infrastructure teams in a 3rd line support role. You will be working between our four Infrastructure teams on a 3 month rotation basis. This is an excellent, rare opportunity to receive hands on training in many IT areas with the chance to gain invaluable knowledge, skills and expertise to assist in all Infrastructure departments.

What will this role involve?

• Provide 2nd/3rd line support for internal Amey customers for server, networks, mobilisations, software teams through a rotation basis
• Monitor WAN traffic (to highlight potential risk areas)
• Assist users with VoIP technologies (incl. call manager / hunt groups)
• Installation & configuration of software, following specific licensing requirements & by delivering software manually or via SCCM/Citrix. Consistently documenting the processes
• Identify information technology problems and provide solutions through remote assistance
• Assist with planned upgrades of server hardware and software
• Build PC’s for multiple rollouts
• Monitor, manage faults (identified from alerts) from detection through to resolution
• Respond to incidents, requests & change through Infra tickets in a timely manner adhering to SL/OLA’s / processes
• Liaising with key stakeholders within the business
• Assisting with high priority incidents
• Work effectively in analysing work requests and implementing change requests
• Undertake general ‘team’ administrative duties as and when required
• Share information to ensure customer needs are met
• Providing excellent customer service at all times either through our internal customer support portal, telephone queries, emails or face to face support.
• Accurate timesheet recording.

What are we looking for?

• Education to GCSE level or equivalent
• Previous experience of working within a busy Service Desk and IT environment, ideally at a second line level.
• Have good fault finding experience within an IT area
• Enthusiastic and able to act on own initiative
• Demonstrate analytical skills
• Friendly and professional manner
• Conscientious and confident approach to duties with a polite, pleasant and helpful attitude
• Flexible, adaptable and self-starting
• Demonstrates ability to meet targets (i.e. SL & OLA’s)
• Good verbal and written communication
• Experience of MS Word and MS Excel and Windows software
• Experience of remote assistance tools
• Experience of using a call logging\Service Management systems
• Knowledge of supporting XP, Windows 7, SCCM and Citrix environments

In return:

Our rewards make us feel valued here at Amey. If you’re happy, you’ll think better. It’s a simple formula but one that puts your wellbeing as a top priority, that’s why we’ve worked hard to build a reward and benefits program that puts you first, including;

• Competitive salary
• Exceptional development and progression plan
• Contributory Pension Scheme
• Minimum 24 days holiday + Bank Holidays
• Additional Leave Purchase Scheme
• Amey Rewards Portal including healthcare, free GP service, dental

Why Join us:

Delivering the extraordinary requires something special from our people and at Amey we recognise special comes in many different forms. That’s why we embrace difference and support individuals to work in ways that work best for them.

Our people design, maintain and transform our roads, railways and public buildings and deliver the critical support services the country relies on every day.

We are committed to doing this sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

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Who is Amey:

We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.

Our 11,000 people are behind the critical services the country relies on every day.

Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

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Application guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

Apply today - Our recruitment team cannot wait to hear from you!