IT ASSISTANT - OVERVIEW
We need an exceptional and passionate IT Assistant to join our IT team based out of our London HQ in Soho by Piccadilly Circus. If you have a genuine desire to be part of something big then your journey should start here.

WHO ARE WE
Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome IT Assistant for our Generator Head Office, based out of Piccadilly Circus in Soho, one of London's most popular tourist destinations.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

NUTS AND BOLTS OF THE JOB

• Respond to user service requests, problem troubleshooting and resolution
• Support PC hardware components, desktop operating system, server operating system and application software
• Operational experience in AD, O365, GPO and basic network troubleshooting
• Support end-users as part of the business IT Service Desk
• Perform minor repairs to equipment and arrange for other servicing needs
• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses
• Manage user account lifecycle process (creation/amend/deletion)
• Monitor backup systems and procedures to ensure data security
• Record issues, activities, solutions and other responses to request for service
• Assist in maintaining inventory records and documentation for equipment
• Perform basic administrative support duties and documentation as required
• Contribute to Generators technical documentation and participate in policy, procedure, and standards development and administration
• Develop and provide user training for basic hardware and software use
• Provide technical support for basic network troubleshooting and escalation to Infrastructure
• Maintains open communication and positive working relationship with staff
• Perform other duties/projects as assigned
• Salary depending on experience
• The role is based working 4 days from London HQ in Soho and 1 from the office

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• A genuine interest in in new technologies
• Ability to work in a fast-paced company, ready to work independently in a team
• Out-going, social, ready to communicate with employees, stakeholders and technology partners across different regions
• Fluent in written and spoken English and one additional language would be desirable
• You must be eligible to work in the UK to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Experience of working in a similar capacity
• Hotel/Hospitality experience is desirable but not essential

OUR HQ EMPLOYEE BENEFITS (there’s ton’s of them & ever increasing!)

• Birthday holiday in addition to your yearly holiday allocation of 25 days
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made (your profitable new side-hustle ;)
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• Employer funded life assurance at two times base salary to cover death in service lump sum payments
• Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• Health plan from your start date allowing cash back on dental, vision, private GP appointments & wellbeing services
• Access to Simply Rewards – offering discounts and special promotions to support your lifestyle, making it easier to keep your mind and body healthy
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• Cycle to Work Scheme allowing you to save money and spread the cost of a new bike and accessories
• Employee Assistance Programme (EAP) offering life support & guidance
• Fresh fruits, snacks, drinks & ice cream in the office
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!