Job Outline:

Please note, you will need to live in the UK for this position.

We are looking for an experienced Lead Test Analyst, to help us test the customer experience across a range of technologies. You will have a strong track record of successful full life-cycle project participation and delivery, with some exposure to the introduction and rollout of automated and non-functional testing.

You will be accountable for quality within Product Engineering, championing quality within the wider team, including promoting best practice and maintaining documentation.

What we can offer:

• A salary of up to £60K based on your previous experience
• Flexible working hours and (UK) location to accommodate a work-life balance
• Company Sick Pay (4 weeks full pay 4 weeks half pay, then SSP)
• Company Pension
• 25 days leave plus bank holidays and your birthday off
• Vitality - Private Health Insurance
• Income protection
• Group life insurance
• Enhanced family leave (maternity, paternity, adoption)
• Comprehensive on-boarding and ongoing development
• Supported Personal Development plan with an allocated budget
• We genuinely care about our people. You’ll experience autonomy, trust and passion in heaps and bounds.
• Two annual business meetups with additional team / project meet ups in the UK as necessary.
  

To be successful in the role, you will have:

• Experience of influencing overall development with a view to improve testability.
• A minimum of 2 years leading and managing a test team.
• A minimum of 3 years’ working within a test analyst role with extensive manual testing experience and demonstrable, test planning, test execution and test case writing experience.
• Experience of document production with a view to improve the overall quality output.
• Root cause analysis and risk management experience.
• Test automation experience.
• Experience of working with defect tracking/reporting systems (e.g., Jira).
• Experience of working within agile methodologies, work prioritisation and the importance of iterative working code.

Additionally, it will be great if you have:

• Experience of distributed architectures as well as Single Page Applications
• Experience with API testing (Apache JMeter and Postman)
• Experience with PHP Laravel applications
• Knowledge of the Swagger/OpenAPI spec
• AWS experience
• Knowledge of NoSQL: (We use MongoDB)
• A good understanding of SQL (We use MySQL)
• Experience of Continuous Integration/Continuous Delivery (We use Jenkins & Docker)

A bit about you:

• A real attention to detail and belief that the little things do matter
• Experience of developing a Quality/Testing strategy
• Ability to interpret business requirements from stakeholders
• A real team player with excellent communication skills both written and spoken
• Aptitude to create new tests based on discussions within the business
• A quick learner, who can understand highly complex requirements and systems
• You will have experience of working remotely and ideally have worked within a SaaS scale-up environment

Our Tech Stack

You’ll get to work with a lot of exciting tools & technologies.

• Vue.js/Javascript for front end applications
• Laravel/PHP for our backend API services
• Our UI library is Vue-Bootstrap
• AWS for all our infrastructure
• MySQL and MongoDB are both used for data storage
• Additionally, we use Redis, ElasticSearch, Jenkins
• GitHub powers our version control and CI/CD pipelines
  

About us

For over 10 years, EvaluAgent have been helping contact centers across the globe to dramatically improve their Quality Assurance capabilities through our award-winning AI-powered Quality Management and Performance Improvement platform.

We’re UK-based, proven tech scale up business with clients all over the world and a product that is proving hugely popular with our target market. We are proud to be associated with highly innovative brands like Samsung, Vitality Health and ManoMano.

We’re on a mission to power a people-first era for contact centres - one where employee experience (EX) is prioritised alongside Customer Experience (CX). To that end, we have plans in place to take our existing Quality Assurance & Improvement platform to the next level and become a market-leading Workforce Engagement Platform for fast growth sales & service teams around the globe.