MCR Operations Engineer

Salary/package: Up to £45,900 depending on experience.

Location: Wincester (Crawley Court) Flexible, Remote working with occasional visit to a Arqiva office

Accountabilities:

• Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely.
• Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures.
• Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution.
• Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution.
• Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver. groups where necessary.
• Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders.
• Assisting in operation of managed services to Service Level Agreement.
• Responsible for the reporting of equipment and system problems, and for drafting incident reports.
• Control, configuration and operation of equipment directly and remotely using monitoring and control systems.
• Reporting service details to customers
• Logging service details
• Monitoring of services carried by Arqiva.
• Switching feeds.
• Instigation of call out and fault escalation procedures.
• Occasional Maintenance and project work.
• Contribution to the information systems in the MCR.

Experience/Expertise:

• Must be familiar with broadcast system standards and waveform measurements, e.g., SDI, AES/EBU, MPEG/ASI, HD, Dolby etc.
• Should have knowledge of satellite RF systems, and associated technologies, such as DVB-S/S2.
• Good telephone manner essential
• Must have good interpersonal skills when dealing with customers and third parties.
• Able to work under pressure in a dynamic environment as part of a small group.
• Ability to prepare clear and concise fault reports
• Must have clear understanding of relationships throughout the satellite industry between Arqiva, satellite operators and customers.
• TCP/IP knowledge desirable
• Service & Incident management methods knowledge (INFRA)
• Experience of automated monitoring solutions (SMTP, Closed Contact, Applications and principles).
• Exceptional organisational skills with excellent attention to detail
• Good IT skills.

Driving licence required:

Yes

What do you need to be the best version of you…

We have worked closely with our colleagues during the past two years to create Work. Life. Smarter. – our approach and commitment to a flexible and hybrid working culture for everyone. Our approach gives our colleagues empowerment and support to work in ways that enable them to thrive in their role. We are very much on a learning journey at Arqiva, but through a balance of in-person and remote working opportunities, we are encouraging our teams to work together to put in place what works best for them, ensuring that they’re meeting individual, team and customer needs.

Our colleagues feel empowered by the opportunities available to them to ensure we all bring our very best selves to work, wherever that may be, and we welcome the opportunity to talk to you about how Work. Life. Smarter. could work for the role you are interested in, as well as formal flexible working requests such as part-time or job shares.

More than anything, we want to work with people who are passionate about what they do and believe in our vision. So, if you think you have most of the skills and / or experience we are looking for, then please do apply for the role - we want to hear from you!

Inclusive Arqiva

For us, building a working environment that is diverse, inclusive and engaged, is a positive for both our colleagues and our customers. This is why we have invested in our partnerships with initiatives and organisations such as Tommy's Pregnancy at Work, Inclusive Employers and WISE (Women in Science and Engineering). We also have active and thriving networks to support our colleagues like our Working Families network, Women at Arqiva and Diversity Ambassadors. Take a look at our LinkedIn Life page for more details - https://www.linkedin.com/company/arqiva/life