Intercounty Truck & Van Ltd has been operating as a Mercedes-Benz Commercial Vehicle franchise for over 20 years, now covering the five counties of Northamptonshire, Cambridgeshire, Buckinghamshire, Bedfordshire and Lincolnshire with dedicated commercial vehicle dealerships to support our customer base.

Key Purpose of the Job

To raise accurate invoices for payment from customers, warranty, and retail & maintenance customers (R&M)

Meet business targets and SLAs for WIP, claims, rejections, query resolution

Ensuring all Mercedes-Benz UK and ICTV standards are met

To positively represent the company and the Brand as a whole both internally and externally.

Key Competencies

IT Literate – Familiar with a range of IT software and willing to embrace new systems

Eye for Detail -produce detailed, accurate work, free from errors in a consistent and methodical manner

Team Player - Work as part of a team with a shared goal, based on trust and respect

Problem Solving - Think logically and collaborate to resolve issues promptly and constructively

Interpersonal & Communication - Interact with others in a fair, positive and professional manner

Accountabilities

Manage the work flow using ewip, back office, prioritise own work, from oldest to newest build invoice using kerridge and Xentry workshop and release (automatically) in to eva

Receive all job cards with agreed items and input all claims details i.e. labour item codes and parts numbers and produce invoice, ensuring that all claims are transmitted

Check any rejected claims and resubmit errors or in conjunction with manager investigate why rejected

Prepare and manage estimates and progressing in a timely manner when required

Problem solving - Agree improvements and implement correction

Ensuring all tasks completed to a high standard

Respond promptly and efficiently to all managerial requests

Complete admin tasks and management reporting to a high standard within agreed timeframes

Set a professional example at all times when dealing with customers and colleagues

Experience

Proven track record in warranty /service contract administration

Preferred experience of working in automotive service operation or in a comparable role

General IT knowledge of Microsoft Office applications, Kerridge, Eva, Xentry.

Basic knowledge of trucks, specifically Mercedes-Benz Trucks

Understanding of compliance associated with Heavy Goods Vehicles

Basic knowledge of service-relevant applications

Location: Hybrid or homeworking

Hours: 40hrs/wk 7am-7pm, 30 mins lunch Flexitime to be arranged

Pay: £26,000 - £30,000 per annum, plus bonus up to £4k

Job Type: Full-time

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Life insurance
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Remote

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