Operations Manager

• Based at Newquay Foodbank with occasional work from home
• £14 per hour
• 20 hours per week, flexible working hours

We are looking for an experienced Operations Manager to join our team at Newquay Foodbank who will lead the activity of the volunteers and to support them where required.

You will need to be able to respond to challenges and opportunities to further the Foodbank strategy and take an overall view of all activity to maximise our effectiveness in furthering our charitable objectives. You must be able to motivate others to engage with the bigger picture of responding to need while ensuring sustainable practices. You will need to identify a work pattern that combines coverage for responding to enquiries but the Foodbank is committed to ensuring a work-life balance for its employee. This will mean putting in place clear processes and procedures that enable the volunteers to carry out their roles without your constant supervision.

Main duties

1. Liaison between Newquay Foodbank and: - Foodbank projects in other areas. - Trussell Trust/Transformation Cornwall networking meetings

2. Reporting to the Trustees - Report to the charity’s trustees quarterly or at such special meetings as the trustees may call - Advise the trustees of exceptional events, such as complaints, major press contacts, accidents, external evaluations or risk to reputation

3. Trussell Trust compliance - Comply with the terms of the foodbank franchise, including standard operating procedures

4. Administration - Monitoring and responding to phone and email messages to Foodbank Manager email address. - Be familiar with the on-line data system, monitoring the key data indicators - Support data volunteers to ensure regular and accurate data of stock and vouchers - Extract data for reports to the trustees

5. Agency Liaison - Ensure the information in the signposting folders is up to date - Identify additional, relevant local services - Liaise with referral agencies, in order to recruit suitable participants ‘Offering a Helping Hand’ Newquay Foodbank A registered charity in England and Wales (1179381), Registered Office: 3 Lergh Kosti, Nansledan, Newquay, TR8 4GW - Through liaison with centre team leaders and the administrator ensure that accurate records are kept of attendance, and that evaluation and feedback forms are fully completed by participants - Develop the food banks relationship with existing referral agencies - Actively seek to extend the food bank’s network, making new contacts and identifying new opportunities - Share best practice and key learnings to improve efficiencies; link with operations manager, team leaders and volunteers to identify key learnings - Monitor use of the Foodbank and work to minimise any potential misuse. - Follow up on long term service users with Agency and prepare report for the Committee

6. Management - Convene regular management meetings with team leads to ensure the sharing of information and best practice - Maintain an understanding of current volunteer roles and feeding in to the recruitment and training process as required - Ensuring the implementation of all Foodbank policies and procedures by all volunteers. - Decision making responsibility for the day to day running of the Foodbank, deferring any changes to policy to the Management Committee/Governing Board

7. Other - Carry out any other Foodbank volunteer tasks in the event of an emergency - Lead, support and promote the development of new projects - Be responsible for monitoring and ensuring consistent high standards in all areas - Liaising with the council to obtain relevant licenses - Coordinate Seasonal projects (Christmas Giving)

8. Quality Assurance - Monitor the views of stakeholders - Undertake the annual Quality Assurance visit from The Trussell Trust

Other duties may include: - The list above is not exhaustive, and the successful applicant must be willing to step in and support in any way regarded as falling within the nature of the post and as requested by the Trustees. This is subject to the proviso that any changes of a permanent nature will be incorporated into the job description in specific terms.

About you

• Excellent communication skills
• Good IT skills
• Attention to detail
• Organised and self motivated
• Flexible with good leadership and teamwork skills

Benefits

• Flexible working hours
• Work from home or office based
• All training provided
• Immediate start
• Helping a good cause

Newquay Foodbank supports local families who for whatever reason are unable to afford to buy food. It is an established Charity and is part of the Trussell Trust network of Foodbanks. We also try to help people alleviate the causes of poverty by helping with job applications, benefit calculations and applications, energy grants, housing referrals and debt. We helped over 4000 last year and this number is on the increase as the cost of living crisis takes hold.

Job Type: Part-time
Part-time hours: 20 per week

Salary: £14.00 per hour

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• Newquay: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have any unspent criminal convictions?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Newquay

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