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Operations Manager

Operations Manager

Openwork UK Ltd

Swindon, Wiltshire, South West England, England

Job ID : 6646715132534e4f5149545a6d31464b49513d3d

Job Description :

We are looking for an experienced and talented operational manager to join our COO function, supporting our strategic goals this year. We have a lot to achieve, and we need the right leaders to enable our operational teams to deliver effectively and provide the best service to our customers.
Joining us as Operations Manager, you will take responsibility for the management of an operational team, specialising in safeguarded benefits, within the Openwork Partnership, meeting and delivering to regulatory standards, policies, and service levels to ensure regulatory safety, ease of doing business, business growth and development. Supporting and driving change to ensure Business Excellence initiatives are met and delivered within agreed deadlines.
These role is based in our Swindon head office, with the opportunity for hybrid working.
Key Accountabilities:
  • Team and performance management of an operational team of 15.
  • Leading and developing an engaged team to deliver quality and great service to high standards to support Partner Firms and business strategy.
  • Implementation of planning, processes, and controls to achieve Quality, Survey and SLA / KPI standards for operational functions of responsibility.
  • Manage operational projects as required, achieving deadlines, high standards and value.
  • Ongoing continuous improvement culture is embedded within the team with all colleagues demonstrating ‘think smart, think change’.
  • Delivery of Business Excellence initiatives in line with agreed timescales.
  • Pro-active stakeholder management.
  • Managing within an agreed strategic framework, with safe execution of controls, with limited intervention.
  • Complete records and timely documentation, including consistently accurate Controls and MI.
  • Delivery of accurate and meaningful MI to Operational Head and other areas of the business, relating to operational KPIs, results, controls, and risk in line with agreed timescales.
  • Pro-active resolution of all issues and queries, with appropriate risk mitigation and escalation.

Company Details :

Name : Openwork UK Ltd

CEO : Philip Howell

Headquarter : Swindon, United Kingdom

Revenue : $100 to $500 million (USD)

Size : 501 to 1000 Employees

Type : Company - Private

Primary Industry : Investment & Asset Management

Sector Name : Finance

Year Founded : 1971

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Details

: Swindon, Wiltshire, South West England, England

: 38000 - 50000 GBP ANNUAL

: 12 days ago

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