We are looking for an Operations Manager to join our team for a steadily growing outsourcing business based in Adderbury at Banbury Business Park (OX17 3NS). This role will be Hybrid, with at least 2 or 3 days per week in the office.

You will form a vital part of the management system at TieTa, providing leadership and maintaining good quality standards for our team leaders and their teams.

About TieTa

We pride ourselves on the tailored approach we offer to every client and every campaign. We embrace the goals, culture and ambitions of our clients and take on their company values whilst always promoting our own company values of:

Trust
Integrity
Empowerment
Transparency
Adaptability

We aim to be a first-rate employer for our staff with personal development opportunities to grow and refine their skill set in a unique environment. We have a very talented team of people working and growing with us- Over 90% of our team are recruited internally into senior roles such as Team Leaders, Quality Specialists and Trainers, so when you begin a career at TieTa the sky really is the limit!

Requirements of the Role

• You must currently be residing within the UK (overseas applicants will be declined
• Aged 18 or above
• English speaking with good communication skills (verbal and written)
• Computer literate, with basic IT skills, used to working with Microsoft Teams and other Office applications
• Background checks including employment references, DBS and adverse financials (we cover costs for these

Experience and Skills Required

- Previous management experience, including managing team leaders as well as staff, be a people focused leader

- Previous experience working within a BPO is desirable

- Experience working within Financial Services or a regulated environment is a bonus

- Excellent communication skills, written and verbal

- Excellent critical thinking and problem solving skills

Main Duties

- Day to day management of up to 3 team leaders and their teams

- Coaching and up-skilling of team leaders in the execution of employee and client relations

- Managing relationships with TieTa's clients and preparing reports on daily/weekly/monthly KPIs

- Reviewing and analysing data on team performance

- Understand our clients operation, creating awareness of challenges and ongoing requirements

- Actively seeking commercial opportunites with clients

- Communicating with stakeholders and the rest of the TieTa team

- Planning and organisational skills to ensure maximum coverage of staff

- Ability to create a good plan and determination to accomplish goals

What we offer:

• Salary ranging between £30,000pa and £35,000pa (doe)
• Life assurance
• Exclusive ‘Tie-Ta Treats’ benefits and Wellbeing package
• Pension Scheme
• Employee assistance programme
• Opportunity to progress and grow your career
• Company events
• Employee referral programme

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• BANBURY: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 1 year (preferred)

Work Location: Hybrid remote in BANBURY

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