SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world. We offer a wide range of testing, inspection and certification solutions for the food industry ranging from laboratory services to retail store checks, mystery shopping and more. Our global team of industry experts helps our clients to guarantee that their operations and products meet the highest global standards.

• Job Title: Technical Account Manager
• Job Type: Permanent
• Hours: 37.5 hours per week
• Job Location: Homebased, but will need to be located within Birmingham, Leicester, or Coventry area.
• Included: 10% annual bonus (discretionary and subject to eligibility criteria), Private Medical Cover, 4-8% matching company pension contributions, 4x Life Assurance, 24 days Annual Leave (increasing with service) plus bank holidays, Birthday Leave Scheme, Enhanced maternity/paternity and adoption pay, Length of Service Awards, Health & Wellbeing initiatives, Christmas Vouchers.

Main Purpose of Role

• Act as the key Technical liaison point between the client and the SGS Global Key Account Manager (GKAM) to ensure the accounts run smoothly and SGS understands the direction of the client to enable appropriate services to be implemented. (Key clients predominantly being faced are within the Softlines, textiles and apparel sector).
• The Client Project Co-ordinator will support and build relationships between the client and SGS across SBUs.
• Softlines and Hardlines testing and due diligence projects.
• Global Coordination of Inspection programs.
• Global Coordination of Technical Audit programs.

Key Accountabilities

• Liaise and co-ordinate a range of technical enquiries between the client and SGS affiliates.
• Present an efficient work process to facilitate the supply of information requested by the client in the prescribed time scales so that all expectations of the contract are delivered.
• To understand the requirements of the client and communicate these requirements effectively to SGS and the GKAM to ensure the level of service given by SGS meets the clients’ expectations.
• To be a proactive member of the client’s team and input into process improvements so that the Client Project Co-ordinator remains a valuable member of that team.

Essential

• Knowledge and Interest of textiles/clothing via education or work experience.
• Good written and verbal communication skills
• High level of computer literacy (word documents, excel spreadsheets, MS office suite).

Desirable

• Understanding of textile testing and ability to read and understand test reports.
• Knowledge of REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals).

Experience

Essential

• Must be able to demonstrate good track record of effective customer interaction/service
• Demonstrates good project and time management from working on numerous projects/enquiries at the same time.