Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

We now have an opportunity for a part time Receptionist and Hospitality Assistant, to join the team and ensure the smooth running of Ocado’s Hatfield Office reception. You will also be in charge of the meeting room suites, training rooms and all associated services on a rotating basis with other team members. Another responsibility will be overseeing the booking and delivery of all hospitality services ensuring a superior employee experience at all times. This is a Fixed Term Contract until May.

What will I be doing?

Receptionist Duties

• Greeting employees, clients and visitors advising on the needs and queries they may raise to the reception, ensuring that all interactions are completed to a high level of polite communication

• Ensuring that all clients and visitors sign in through our Envoy system, that the person(s) they are meeting is contacted in a timely and professional manner

• To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all visitors receive the highest quality of service and attention.

• Issuing daily contractor passes when needed to complete work within the buildings, ensuring this is signed off by the Ocado employee they are with.

• Issuing security passes to employees in all Head Office and Development Centres

• Taking full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times,

• Booking, maintain and auditing room bookings through the room booking system meeting employees requests where possible. Also to report and act on nonattendance of bookings causing room issues for other users.

• Liaising with HR on the weekly new starter inductions and assist with necessary requirements

• To ensure that, when necessary, refreshments are made available to clients not just on arrival but throughout their time at Reception and presented within a timely manner

Hospitality Duties

• Being the main contact point for all hospitality requests at all Head Office and Development Centres

• Receiving hospitality requests, which must include a completed booking form per request, sending this to catering for approval

• Maintain correct records of all catering bookings to be able to refer to these as the event takes place and for when recharging happens

• Liaising with Hospitality and Catering team daily, to ensure that all requests are completed correctly

You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• 30 days ‘working from anywhere in the world’ policy

• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme

• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)

• Pension scheme (various options available including employer contribution matching up to 7%)

• Private Medical Insurance

• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)

• Train Ticket loan (interest-free)

• Cycle to Work Scheme

• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices

• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices

• Opportunity to participate in Sharesave and Buy as You Earn share schemes

• 15% discount on Ocado.com and free delivery for all employees

• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

We’re in it together, we are proud of what we do, we can be even better