Job Purpose:

• To carry out reception duties to ensure a high level of service and advice is available to staff, students and visitors to the College.
• To provide administration support to all areas of the School including the senior management team

Reception Duties;

• Deal with all College visitors and students to the reception area ensuring excellent customer service provision
• Respond to all initial queries (email/telephone/face-to-face queries) and pass to the relevant person/team in a timely manner
• Answer all telephone calls to the College and ensure accurate detailed messages are taken and distributed accordingly
• Open all post to the College and ensure it is distributed accordingly across the campus buildings.
• To deal with all deliveries to the College and ensure these are checked and properly signed for before arranging for distribution to the relevant department.
• Ensure that all visitors to the College sign in/sign out at the Security Desk on arrival and departure from the College
• Inform the College Management about any complaints received from the students and visitors.
• Work closely with the Student Support/Admissions teams in dealing with any student concerns/issues
• To provide administration support to any member of the Senior Management team as and when required maintaining absolute confidentiality
• To order and maintain relevant office sundries to ensure the smooth running of the office
• To monitor/maintain stationary stocks replenishing regularly and process departmental stationary orders on a regular basis ensuring departments are notified of order dates
• To assist the Operations Manager with administration support including arranging equipment maintenance visits, dealing with equipment breakdown engineers and any other facilities related visitor to the College
• To assist with inspection visits, providing administration cover, organising refreshments and booking individual meetings/rooms.
• To assist with Open Day events and any other publicity events.
• To organise College/Staff functions to include room bookings/venue bookings and overall coordination.
• To assist with photocopying, filing etc as and when required.

Any other duties appropriate to the grade and role

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

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