An exciting opportunity has arisen to join UCLH’s Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care.

We are seeking bright and enthusiastic individuals to join our admin service to work on the maternity ward receptions. This is a full-time role working 37.5 hours a week.
This role has a requirement to work shifts, Nights, Weekends, Bank Holidays an enhanced rate is paid.
Please note this is a fixed term 12 months contract.
For more information regarding the role please contact: Jackie glazier Inpatients Team Leader Jackie.glazier@nhs.net

The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff.

We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.

This role will be an integral part of the multidisciplinary team within our Maternity department. The post holder will be providing a high quality, comprehensive range of administrative duties and will be expected to deliver an excellent patient and user experience. The primary duty will be working on our Inpatient reception areas, Front of House and our Maternity Triage department. The post holder will also be interacting with patients via telephone, email and in person in a friendly and professional manner.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them. Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care. We offer patient administration roles in front of house areas, on our wards, in contact centres and supporting our clinical teams.
1. Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust’s values.
2. Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
3. Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
4. Input clinical correspondence onto hospital databases.
5. Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner.
6. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
7. Receive and respond to e-mail queries, monitoring, managing and triaging email correspondence to generic inboxes.
8. Escalate more complex queries, providing reassurance, an expected response time, and further contact details as appropriate.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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