Receptionist - Residential

Portico is the leading Front of House Service provider, with 5* customer service at the heart of all that we do.

We are looking for an immaculate and exceptionally high customer-oriented person to join our Lifestyle team, to manage an ultra-high-end residential property in London.

Working hours:

24/7 operation, 48 hours a week covering 4 ON and 3 days OFF – 07:00 to 19:00 hrs

Main Duties:

· To provide exceptional and bespoke customer service for all the residents, round the clock.

· To anticipate, meet and exceed the resident’s daily requests and requirements

· Covering the front desk, handling telephone calls, daily post, parcels, residents shopping and baggage.

· Responsible for all the resident service’s, health and safety and security aspects of the building.

· To provide with information and assistance with any resident requests, from - shopping, chauffeur service, flower arrangements, private jet charter, laundry services, theatre tickets, etc to planning and booking an international business or holiday trip.

· Handling petty cash float and daily reconciliation.

· To support the residence manager on all general aspects to ensure efficient and smooth daily operation.

· General administrative duties.

· To maintain strong communication and a positive rapport between all the rest of the departments and management team.

Person Specification:

· Excellent communications skills, both verbal and written. Any Second language an added advantage.

· Exceedingly high grooming standards and naturally charismatic.

· Passionate and focused on creating a high service level.

· Must have excellent organizational skills and good attention to detail

· Previous experience of working in a luxury hotel or residential.

· Must be computer literate including MS office.

· Ability to use own initiative and work with limited supervision and takes ownership.

· Professional and high standard telephone etiquette.

· Should have an excellent and positive “can do attitude” and a great team player and supporter.

· Able to work in a busy and pressurized environment providing a discreet and personalised service.

· Valid and clean driving license is essential.

· You must be eligible to work and live in the United Kingdom.

Benefits:

· Highly Competitive salary package.

· Individual personal training and development.

· To be able to work as part of a small and vibrant team.

· Career progression with in one of the most renowned reception service companies in London.

If you feel you are the right person to join our team for this lively, exciting and challenging role, we would love to hear from you!

Job Types: Full-time, Permanent

Salary: £28,325.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Sick pay
• Store discount

Schedule:

• 12 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme
• Tips

Application question(s):

• Do you have past experience working within 5 star environment?

Work Location: One location

Reference ID: Portico 11
Expected start date: 01/02/2023

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