Company description

Job title: Resource Scheduling Analyst

Location: Remote

Salary: From £25,143.60+

Hours: Monday to Friday, 9am – 5pm

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Resource Scheduling Analyst, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.

This is the job

Are you process driven with experience in scheduling and real-life data? As a Resource Scheduling Analyst, you will meet forecast demand requirements and profiles by producing optimal roster patterns, shrinkage profiles and flexibility of hours to manage the variance within requirement due to demand and supply fluctuation.

This is an excellent opportunity to work closely with the wider resource planning team and operational management teams to ensure resources are utilised as planned and respond if this is not the case in an agreed and controlled way.

Do you have excellent communication skills, where collaboration and team working places you at the heart of the operation? If this sounds like you, we would love to hear from you!

What will I be doing?

You will be working with Virtual Real Time Team, Operational Team Managers and Customer Service Managers is essential, so that any service issues are highlighted, recommendations made, and targets achieved through sensible negotiation and prioritization across the operation.

• Producing schedules for all staff across all areas, using appropriate systems, skills and knowledge which meet customer demand in the most cost-effective manner while taking account of individual preferences and agreements
• Ensuring all amendments (pre-planned or ad-hoc indirect activity) are agreed and added to the daily plan to ensure accuracy of data and customer service is maintained, whilst ensuring impact on the daily and weekly plan is fully understood and minimized
• Managing optimal full-time/part-time balance and maintenance of appropriate team sizes and management ratios
• Developing current working practices and methodologies to improve the scheduling proposition
• Taking accountability for the accuracy of information within, and used for schedule production, including WFM system, staff database
• Gaining buys in from all interested parties to an agreed set of processes to fairly manage all requests for offline time so this can be managed in a cost effective and timely manner to deliver optimum schedules
• Working with HR, recruitment, training, and Operational managers to identify any gaps in service delivery and resolve through appropriate means

What do I need?

• Experience in a similar role
• Understanding of scheduling methodologies
• Strong interpersonal skills, with the ability to work collaboratively and build relationship across reporting boundaries
• Ability to work within a team
• Proactive and results orientated
• Strong time management and prioritisation skills

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave plus 8 bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership
• Discounts on AA products including car and home insurance.
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Dedicated Employee Assistance Programme