Job Description

Our front-line team supports 3 million LEGO® customers from around the world every single year. Why not come and join the fun as a Romanian speaking advisor at our Slough Customer Contact Centre?

The starting salary is £27,000 per annum plus some great benefits. This position is based in Slough and is a permanent position.

About the role

Our Customer Service Advisors handle customer questions from across the world. Every day is different, we handle queries about up and coming product launches, enquiries about our online shop through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. On average a colleague supports 40 customers every day so it’s busy, but we have fun and remain true to our mission to inspire and develop the builders of tomorrow.

Successful candidates will be required to work in the office 2 days a week and will be supplied with equipment for hybrid working.

Core Responsibilities

• The Slough Contact Centre supports our Romanian speaking customers, so you will need to be fluent in Romanian and English, both spoken and written.
• Engaging with our shoppers and consumers to increase customer loyalty through multiple channels including phone, email, and web chat.
• Representing the LEGO brand through our unique way of communicating with children and adults alike.
• Proficient in assessing verbal and written scenarios quickly and solving problems using a variety of tools available to you.
• Prioritising and multitasking to meet our customers’ expectations.
• Accurately logging the outcome of your interactions and adhering to GDPR and Child Safeguarding.
• As a multilingual advisor, you will cover a variety of shifts and some weekends.

Play your part in our team succeeding

Our Consumer Service Advisors are at the forefront of Consumer & Shopper Engagement, where our vision is to be the champions of our consumers and guardians of the LEGO Group play promise.

At The LEGO Group we care about making a positive difference. In the lives of children, our partners and our colleagues. We strive to create an environment where there is challenge, development and where colleagues can be creative and have fun.

Our teams are curious, focused and brave in everything they do. This is because the responsibility of leadership at The LEGO Group belongs to everyone at The LEGO Group. This enables us to succeed together.

Do you have what it takes?

• Experience within a consumer facing role is desirable, however, full training will be given.
• Fluent in Romanian and English, both spoken and written.
• Proficiency using a computer and the ability to quickly learn a new software.
• Excellent people skills and emotional intelligence.
• Attention to detail and ability to multi-task and to prioritise.
• Resilient mindset and able to work in a fast-paced environment.

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What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
• Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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