We are a world-class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in the economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: In the region of £37,000.

Closing Date: This opportunity will close when we identify a suitable candidate. We will contact you within 5 working days of your application to advise you of the shortlisting outcome.

The Role

Over the last 18 months, we have reimagined the way we deliver our University IT Services, building a world-class IT department responsive to the needs of our global community. We’re growing significantly and we’ve created new opportunities and made changes to how we work. Our people have been at the centre of this change, with a particular focus on development and opportunities to learn new skills.

This role leads the design, development, implementation, and on-going support of one or more major modules of the University’s ERP business systems, in line with the strategic requirements of the University, while providing specialist expertise to business stakeholders and technical teams to convert software requirements into technical solutions.

The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible working options; 42 days holiday (including public holidays); discounted travel for the Metro and local bus services; and discounts for national retailers. You can find out more on our benefits web page .

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

Informal enquiries may be made to Laura Watson, at laura.watson3@newcastle.ac.uk

Key Accountabilities

Work with business and technology leads across the University, and with other stakeholders, providing specialist technical knowledge to establish requirements and manage the design, development and successful implementation of ERP systems and modules. Produce technical specs, process documentation, test plans and manage go-lives.
Produce innovative solutions, translating these into technical requirements, to maximise service quality, efficiency and continuity. documenting processes and coordinating system and user acceptance testing
Configure and test solutions in SAP and other applications to deliver new and improved services and ensure they perform as intended and required by the business while reducing any risk to existing services to acceptable levels.
Develop and maintain good working relationships with stakeholders in order to design, develop, deliver and maintain effective business solutions. Provide specialist advice about system functionality and support stakeholders in the effective use of the systems.
Act as an SAP subject matter expert and use this knowledge to deliver excellence in operational support, project and change delivery and help in defining the future SAP strategy. Ensure SAP issues are escalated effectively where needed whether they be related to support, change or project delivery
Understand the Technology Roadmap and assist in its implementation as directed
Deliver any project or change related activity as part of wider NUIT or NU project teams as required
Ensure that policies, standards, procedures and guidelines are followed
Any other reasonable duties that fall within the scope of the post, as allocated by the line manager

The Person

Knowledge, Skills and Experience
Technical background in the SAP technologies used by NUIT
Experience in delivering SAP development and configuration services to a dispersed customer base in multiple locations
Experience in business analysis to gather customer requirements and turn them into actionable configuration documentation
Experience in working with third-party vendors and delivering an effective SAP service using their services
Able to demonstrate a focus on customer needs
Working knowledge of Cybersecurity processes and practices is essential

Attributes and Behaviour
Encourages and facilitates collaboration, cooperation and results
Inspires, motivates and guides more junior team members

Embracing Change
Supports organizational change agents to improve maturity and practices, in support of University goals and strategy
Mobilizes themselves to support and enable change efforts
Analyses situations quickly and effectively to determine the best way to deliver the required result
Keeps their technical knowledge up to date and has a wider understanding of the technology landscape inside and outside their area
Sets and accomplishes challenging goals
Defines standards in terms of doing what is appropriate and doing it well
Leads by example in delivering high-quality outcomes that they take responsibility for

Qualifications
A bachelor’s degree in computing science or related subject or equivalent experience
A relevant technical qualification or equivalent technical experience

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains staff from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers and is a member of the Euraxess initiative supporting researchers in Europe.

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