JOB TITLE: Security officer

LOCATION: 100 Bishopsgate, Royal Bank of Canada, London EC2N 4AA

SHIFT PATTERN: 4Day-4 Off- 4Night-4Off, 40 HOURS PER WEEK

PAY RATE: £12.50 PER HOUR

Main Duties & Responsibilities:

To provide a special Security Service at a highly prestigious Corporate Client. In line with the Assignment Instructions, SOPs and customer requirements to protect the customer’s employees, property and other assets.

To deliver the highest levels of customer service which consistently demonstrate ABM’s core values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.

Must have computer skill and know how to handle work emails and calls .

Prefer to those who have experience of working on access system like C-Cure.

Must be able to adapt to a rotational shift pattern, including both days and nights.

KEY RESPONSIBILITIES

Protection of Property and Premises

• Prevent and deter unauthorised access to site. Monitor CCTV as appropriate. Monitor fire and other alarms liaising with Landlord security.
• To provide a visible deterrent and high-level security presence whilst on site.
• Conduct internal security patrols as detailed in the Assignment Instructions.
• Undertake Reception duties where required.
• Compile site reports and distribute in full compliance to DPA 1998 legislation.
• Incident Management: Compile and distribute Incident Reports in accordance with the agreed protocols.
• Carry out routine tests of security equipment where appropriate.
• Manage keys and perform locking and unlocking duties as detailed in the Assignment Instructions.
• Ensure any equipment provided by the customer and ABM is managed in accordance with procedures detailed in the Assignment Instructions.
• Maintain all logbooks and records as detailed in the Assignment Instructions.
• Issue visitor/contractor passes in accordance with the Assignment Instructions.
• Deal with lost property in accordance with the Assignment Instructions.
• Crowd control and function duties, ensuring premises and guest safety.

Health and Safety

• To provide support, guidance and information to all staff, visitors and contractors whilst ensuring safeguarding of the premises.
• Ensure health and safety procedures are always followed. Record and report all faults, health and safety hazards and unsafe working practices to supervisor/manager. Report and record all accidents in accordance with the Assignment Instructions.
• Ensure all walkways and emergency escape routes are always kept clear.
• Report any usage of First Aid equipment and shortfalls in the contents of First Aid boxes.
• Investigate the cause of all fire alarm activations liaise with the Landlord Security and provide reports thereof.

Prevent Loss and Waste

• Report instances of property at risk of being lost, stolen, damaged and/or vandalised.
• During patrols, check all doors are secured and access system is working on it.

Prevent and Deter Crime

• Operate CCTV and any other physical security equipment used on site.
• Always identify and challenge unauthorised access.
• Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities.

Customer Service

• Display an outstanding level of customer service.
• Take responsibility for problems that staff, and visitors may have.
• Display the highest standard of personal presentation to uphold the image of ABM and CRB.
• Answer telephone calls professionally and in accordance with the Assignment Instructions.

Continuous Improvement

• Identify opportunities for improving practices and processes wherever possible.

Other responsibilities

• Book on at the beginning of each shift and make check calls in accordance with Company policy.
• Ensure all paperwork is completed in a timely fashion and conduct effective handover procedures.
• Undertake any other duties as requested by Line Manager.

Person Specification:

• Has a one team approach
• Able to take ownership of all situations to ensure tasks are completed.
• Flexible approach to change

Essential

• Must hold SIA liscense- DS/Security
• Must hold CCTV Liscense
• Must have computer skills
• Experience of working within the Security Industry
• Good written and verbal communication skills.
• Willingness and ability to work effectively within a team.
• Excellent observational skills.

Desirable

• First Aid trained
• Experience of working in Access Control System , like C-cure.