Service Manager
Service Manager
Financial Conduct Authority
Leeds, England
Job ID : 664671513253524251344c636d31564c4a773d3d
Job Description :
Service Manager
The team/department
Do you want a job where you can make a real difference? There are few jobs where you can do this for 40 million consumers of financial products, 2 million people who work in the UK Financial Services industry, and the stability of our economy.
The FCA (Financial Conduct Authority) has three main aims:
- Stop & prevent the most serious harm
- Set & test higher standards
- Promote competition and positive change.
As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.
In Intelligence and Digital, a subdivision of DTI, we believe in doing things differently.
We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.
Data is an essential ingredient to delivering effective regulation, so we treat our data as an asset and have built services to ensure we can make best use of it.
Importantly, we believe that people need space to learn and grow and we supply supporting learning programmes and opportunities for all staff. In our culturally diverse team, everyone is encouraged to be part of the team and put their ideas forward. We strongly value, encourage and support diversity, equity, and inclusion.
We are currently looking to recruit a Service Manager, responsible for providing an operational service to the DTI Digital Delivery Team, covering Operational Risk, Financial Management, Performance Reporting.
This is an important role in both the development of the wider FCA digital capability and the development of the Leeds Digital Hub as an FCA centre of excellence. The Leeds Digital Delivery Hub is a new delivery department within the FCA dedicated to the implementation of sound User Centred Design, Agile and DevOps principles and is still in the process of forming. This role will play a key part in the development of the department, the growth of key DDAT capability and the evolution of digital delivery skills across the wider organisation.
What you will be doing (the role)
- Establishing and managing the delivery of an Operational Risk, Financial Management and Reporting service to support the departments within DTI to execute a common set of standards, processes and deliverables.
- People managing a team of specialists to fulfil the operational services.
- Implement strategic initiatives and cross divisional improvements.
- Developing and continuously improving the services and processes delivered by the function. Operational process ownership.
- Managing and motivating a team of up to 10 people, providing an Operations service to the DTI Leadership team, including Operational Risk, Financial Management and Performance Reporting.
- Supporting operations out of hours as part of an on-call rota.
The skills and experience you will have
Minimum
We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV.
Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.
- Experience of leading operational teams and strategic initiatives
- Experience of Business Change or technology enabled change
- Significant experience of implementing operational frameworks for monitoring performance against indicators, e.g. risk management, resource and workforce management, financial management.
- Experience and expertise in providing a support service e.g. Operational Risk Management, Operational Reporting, Financial Management, and identifying improvements to services.
Essential
- Effective influencing and negotiating, able to ensure internal priorities are managed alongside business priorities and receive adequate attention and resource to continuously improve and develop the services.
- Able to build and maintain a broad range of relationships across the organisation, collaborating with corporate function teams and the DTI Leadership team to ensure effective completion and governance of corporate activities.
- Strategic and pragmatic thinker, able to solve strategic delivery problems through the development of initiatives to improve the long-term service provision of DTI, including innovation and applying industry leading practices to overcome operational challenges, whilst ensuring that the day to day operational issues are managed effectively.
Desirable
- Experience in leading operations services teams.
- Experience in providing operational governance service to business change and IT teams.
- Knowledge of how the DTI strategy aligns to the FCA strategy.
- Experience of framework, service, process ownership in financial services or the public sector.
What you will get from the role
- This is a key role in the development of a new Leeds digital delivery hub in the FCA. The role will give the right candidate the opportunity to be a key member of the team shaping and implementing the digital delivery and operations capability in Leeds.
- Learning and development tailored to your role, including industry recognised qualifications, coaching and mentoring
- Training budget, enabling you to attend conferences, events, meetups to develop your community of practice
- An inclusive and diverse environment with opportunities to join staff networks
The job grade for this role is Manager – Regulatory
The salary range in Leeds is up to £90,000 per annum plus a competitive benefits package, including a non-contributory pension
Our competitive Flexible Benefits Scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Additional information on the core benefits you will receive can be found
here
.
About the FCA
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found
here.
The FCA's Values & Diversity
Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator
Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working from home, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Multilocation & hybrid working
As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, and London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from. The FCA also supports hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
Useful information
- Applications for this role close on at midnight on Sunday 26th February 2023
- Got a question? If you are interested learning more about the role, please contact Melanie Dubock at Melanie.Dubock@fca.org.uk
- This role requires the successful candidate to support business operations out of hours as part of an on-call rota.
- The interview process will be three stages. The first stage involves a 30-minute introductory conversation, and the second stage will involve a 90-minute interview including a case study task and competency-based interview. The third stage will entail a Penna assessment process. For additional guidance and support on the FCA’s interview process, please visit our careers sitehere.
Company Details :
Name : Financial Conduct Authority
CEO : Nikhil Rathi
Headquarter : London, United Kingdom
Revenue : Unknown / Non-Applicable
Size : 1001 to 5000 Employees
Type : Non-profit Organisation
Primary Industry : National Services & Agencies
Sector Name : Government & Public Administration
Year Founded : 2013
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Details
: Leeds, England
: 90000 GBP ANNUAL
: Today
