Backyard Cinema

Backyard Cinema transports you to new and exciting worlds, to enjoy film like never before. Specialising in interactive and nostalgic set builds creating full experiences, they have merged the worlds of immersive theatre, classic cinema and street markets into one amazing night or day out.

Overview

This role will be based at Backyard Cinema’s brand new venue in Manchester!

The Welcome team is responsible for working across the following areas; the front entrance, seating in the cinema and the supporting of the flow of guests throughout the venue. You are often the first point of contact with our guests, so it’s super important that you have good communication skills and are confident in answering customers' queries.

Required Experience

• At least 1 years experience in a similar role; front of house/reception/cinema/events

• Ability to deliver and demonstrate high service standards at all times

• Excellent communication skills

• Experience in customer service and customer interaction in a hospitality or entertainment environment

• Great organisation skills

• An understanding of Health & Safety procedures

As part of the Backyard Cinema team you’ll:

• Push the boundaries beyond what’s expected

• Make it your mission to consistently wow our audience

• Welcome everyone, treating individuals with respect, irrespective of opinions, beliefs or background

• Present our audience and colleagues with a can do attitude

• Understand our guests are diverse individuals; we’re not scared to ask our them how they would like the problem resolved

• Always look and strive for bigger and better opportunities

Role Responsibilities:

• You’ll be based ‘on the ground’ working across the whole venue

• Greeting and assisting guests in and around the venue

• Welcome guests whilst ensuring they are fully aware of all facilities and products available in the Venue

• Keeping up to date on our products and services, with the ability to provide venue information, answer questions, support guest flow and crowd control, working reception, box office, the cinema and a number of other stations around the venue

• You will need to be aware of daily film performances and keep up to date with our daily screening schedules

• Maintaining and restocking promotional material and stations are fully stocked before and during shifts, including any cleaning as required, in line with company standards, procedures & policies

• You’ll lead by example when it comes to customer service standards

• You’ll actively engage with guests ensuring their needs are met, quickly and efficiently resolving any guest issue where possible or seeking management assistance if required

• You’ll actively up-sell products and merchandise throughout the building whilst ensuring the security of the stock and money is maintained at all times

• You’ll be required to undertake any training as required by the venue management

• You’ll constantly maintain & exemplify an understanding of all training materials, including fire safety, general health & safety, food hygiene and first aid, for the venue and it’s bars

• You will be responsible for ensuring a high standard of health and safety for all areas specific to your role as highlighted in your training

What's on offer:

• An opportunity to work for one of UK's leading cinema experiences

• The opportunity to be part of a fun, creative and exciting business, based in an unusual venue space, full of character and history

• The opportunity to be a part of a unique hospitality offering, well known for delivering exceptional customer service

• A wonderfully relaxed and supportive working environment, with regular team briefings and a collaborative working culture

• Access to our full training programme - the 'Backyard Cinema Academy' - covering our company values, customer service, and practical skills & training relating to health & safety procedures & policies

• You will also be allocated a number of responsibilities and tasks that you will be monitored on, to aid in your personal development and progression alongside business growth

The Perks

• Complimentary BYC tickets for you and your closest family members, as well as discounts for friends

• Employee discount

• Personal development and career progression opportunities alongside business growth

Job Types: Full-time, Part-time, Zero hours contract

Salary: From £10.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Referral programme

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)

Work Location: One location

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.