Tech Support Analyst
Tech Support Analyst
Sky
London, England
Job ID : 6646715132535245516f44576e31394c4a513d3d
Job Description :
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
What you'll do
- Provide friendly and welcoming first-line tech support face-to-face, on the phone and over chat, maintaining brilliant customer service and diagnostic flair, whilst troubleshooting technology issues, providing swift and robust resolutions, and interface seamlessly with second-line support teams.
- Interact competently and expertly with a wide range of workplace technology products, including Microsoft Windows 10, Office 365, Azure; Apple Mac and iOS; Android; Cisco networks, Cisco WebEx, audio visual solutions, video conferencing, unified comms, follow-me secure print, and many more..
- Coordinate and administer customer appointments, incidents, requests, and tasks using Sky’s ServiceNow IT Service Management tool.
- Support the tech onboarding process for new starters and assist existing Sky people with setting up new devices, configuring accounts and software, and provide training and mentorship on how to get the best out of the tech tools available to improve productivity and efficiency.
- Assist with the day to day running of the print service, including replacing toners, clearing jams, troubleshooting faults, and helping users.
- Be willing to travel to other tech bars in the UK, to provide tech support as and when required.
What you'll bring
- Substantial experience working in a high-pressured customer-facing tech support role, have strong people skills, have excellent verbal and written communication skills, and be very well presented.
- A passion for technology, with an excellent working knowledge of both Windows and Apple ecosystems in an enterprise environment, and an eagerness and interest in learning and acquiring new skills and knowledge.
- A flair for problem solving and diagnosing technology issues on the spot, whilst staying calm and composed in a customer facing scenario.
- Be highly organised, methodical, with excellent prioritisation, decision-making and multi-tasking skills, with the ability to work on your own initiative, and as part of a collaborative team.
- A can-do attitude, an eagerness and aptitude for learning and acquiring new skills and knowledge and always willing to go above and beyond to deliver the best technology experience to our users.
Team overview
Group Enterprise Technology Solutions
Our Group Enterprise Technology Solutions team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively no matter where they are. Our team is built around five core capabilities: Enterprise Resource Planning platforms; workplace solutions; enablement and automation; value stream realisation and governance; and transformation and change management.
wThe rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks! Here’s a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Brentwood
This location takes some beating: we’re practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there’s some onsite parking, while Chatham Way car park is a short walk away.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Company Details :
Name : Sky
CEO : Dana Strong
Headquarter : Isleworth, United Kingdom
Revenue : $10+ billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Broadcast Media
Sector Name : Media & Communication
Year Founded : 1989
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Details
: London, England
: 36518 - 61642 GBP ANNUAL
: 10 days ago
