We are brave, we are ambitious, we are honest, and we are Citizen!

Our busy Tenancy Sustainment Team provides support to vulnerable residents to enable them to sustain their tenancies and make the most of their lives. A vulnerable adult is defined as an individual age 18 or older who has the functional, mental, or physical inability to care for themselves.

As a Tenancy Sustainment Officer, you will deliver a tenancy sustainment service within the Herefordshire and Worcestershire management areas in a social housing setting. The service is offered to vulnerable tenants experiencing temporary difficulties in managing their tenancy or residents experiencing crisis

In housing you can make a real difference, the role of Tenancy Sustainment Officer will involve:

• Assessment and provision of interventions and support for existing customers to prevent tenancy failure
• Sign-post customers to local complimentary services which manage customers specific needs
• Working closely with key internal and external partners such as Mental Health team, Social Worker, Probation, Local Authorities, DWP and Grant providers, in the development of interventions and initiatives that prevent tenancy failure and promote sustainment.

As Tenancy Sustainment Officer we need you to have: .

• Ability to deliver a highly customer focused and cost-effective service to tenants with complex needs.
• Tactful and helpful at all times,
• Ability to manage a variety of tasks
• Ability to use your own initiative
• Being able to work under pressure
• Ability to meet deadlines and organising and prioritising your own and your teams workload

We would be really excited if you have:

• Knowledge of computerised systems along with a good working knowledge of Microsoft Office products.

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• IT equipment to allow some optional home working
• ‘Live Work Better’ – our award-winning flexible working scheme which actively encourages work-life balance

• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen matches up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme - which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Our purpose:

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

Safeguarding & Equality and Diversity:

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Enhanced DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 13 March 2023 at 12:00

Interview date: 23 March 2023

Disclaimer:

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Please be aware that when applying for a permanent position we are only able to accept applications from individuals who are eligible to work on a permanent basis in the UK. The details of the acceptable documents will be advised to you following success at interview. If further information is required, we would refer you to the Home Office website www.homeoffice.gov.uk.

We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK. A copy of this will be made and kept on your personnel file.