Manage large amounts of inbound and outbound calls in a timely manner. Identify customers needs, clarify information, research every issue, and provide

Inbound calls from new and existing customers. Working towards upsell targets /Inbound calls. Offering advise on the best product or service.

Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers.

You have at least 2 years experience as a BA using Agile delivery approaches. Youve worked closely with a product owner and are comfortable challenging

Youll be the first point of contact for our customers as well as be responsible for generating inbound and outbound workshop bookings.