Job Description Summary

Role Purpose:
Key customer facing role managing a large portfolio of converter installations worldwide.
You will be a principal point of contact for after-sales activities & projects, have responsibility for the commercial management of day-to-day customer enquiries for aftersales service, technical matters, and upgrades.
Must have the ability to form effective working relationships with customers, internal and third-party suppliers to ensure that the Company’s business and project objectives are achieved.

Job Description

Essential Responsibilities:

• 
  Build robust relationships with customers and achieve high levels of customer satisfaction – including agreed KPI’s resulting from customer surveys
• Maintain awareness of our Company’s competition and maximise opportunities through providing better service and solutions
• Manage Long Term Service Agreement contracts, to maximise cash flow and profit, and to ensure compliance with GE Commercial processes
• Manage projects, maintenance programmes, etc., to ensure that contractual obligations are met
• Identify risks and manage claims relating to late deliveries, installed base issues, etc.
• Lead and co-ordinate a multi-disciplinary project team to deliver the project objectives in a structured and efficient manner
• Ensure timely and accurate customer billing and on time cash collection
• Carry out project reviews to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecast future performance
• Interface with GE participating units and external suppliers as needed
• Attend / lead meetings with customers, internal groups and suppliers as required
• Deputise for Wind Service Leader

The above is not an exhaustive list of responsibilities as the role also covers all reasonable duties as requested to meet the needs of the business.

Qualifications & Skills:

• Degree in an engineering discipline
• Chartered status within a professionally recognised body
• Background in project management - ideally in power electronics
• Strong IT skills: M.S. Office, M.S. Project, SAP & Servicemax
• Experienced in:
  • commercial / contract management and managing project finances
  • business operations and management
  • contractual and legal aspects

Procurement and supplier negotiations

Personal Qualities

• Team player, able to establish effective working relationships at all levels
• An effective decision maker, able to motivate others to deliver
• Dedicated, with high level of commitment and responsibility
• Skilled and flexible negotiator, able to work through issues arising and find effective solutions
• Pro-active and structured
• Able to balance customer requirements, with our Company capacity and P&L requirements
• Able to simultaneously manage multiple projects and duties
• Excellent communication at all levels

Misc.

• Full UK driving licence
• Ability to achieve Security Clearance at least to ‘Basic’ level
• Willing to travel and attend installations as required

Additional Information