As Retail Support Consultant, youll be entirely customer focused and passionate about customer service. This exciting role requires an immediate start with 8

Perform initial application screening, including first-stage telephone interviews, in line with the hiring managers brief;

Actively participate in researching new ways to improve the customer experience, such as proper survey design and methodology across multiple channels.

Previous case/project handling experience. Contributing to new Fragomen knowledge products and projects involving Poland.

For this role, we are open to discuss the possibility of flexible working, and will consider reduced hours, remote working or flexible start and finish times