Contact customers by telephone/email on an as required basis to maximise cash collection. Ensure cash received is posted and allocated on to the correct

Ensure adherence to all sales discipline requirements i.e. provide support to the Senior Banker/Banker on Account Planning, deal pipeline and call report

Provide Webex training on EBSCO products to educate customers and encourage them to use EBSCONET. Being responsible for customers loyalty and account growth,

To offer support, develop and identify what training is required for the service managers / deputy managers CPD and with managing and maintaining staff,

Answer telephone calls promptly and as a priority over other tasks in a polite and helpful manner according to the Reception Protocol.