Customer Experience Advisor for everyday banking
Customer Experience Advisor for everyday banking
Concentrix
Remote
Job ID : 6646715132534e4652594c596e564e4c4a773d3d
Job Description :
Job Title:
Customer Experience Advisor for everyday bankingJob Description
You will be working on behalf of one of the world’s most reputable banking organisations. As an inbound advisor your principle role will be answering inbound calls from existing customers, using your professional and friendly approach in assisting with account queries, such as, payments, direct debits, overdrafts, interest rates… anything banking related.Hours: 40 hours per week, full time, permanent
Salary: £9.90 per hour (£20,592 per year)
Working hours: Between 8am- 9pm Monday -Sunday. Will work 5 days out of 7 on a rotational basis
Location: Work from home
Pay: Fortnightly
What you will be doing
You will be working on behalf of one of the world’s most reputable banking organisations. As an inbound advisor your principle role will be answering inbound calls from existing customers, using your professional and friendly approach in assisting with account queries, such as, payments, direct debits, overdrafts, interest rates… anything banking related.
We will put you through a first-class training program for 4/5 weeks. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.
No annual leave or appointments will be authorised within your first 10 weeks as we don’t want you to miss any vital information.
Responsibilities
Delivery of excellent customer service by managing inbound calls in a timely manner
Handling various banking enquiries making sure your customers feel valued and supported
Treat customers fairly by identifying customers’ needs
Work towards monthly KPI’s to meet targets including call efficiency and quality
Keep up to date with policies and products through our digital system and email communications
Build growing and sustainable relationships with our customer, be engaging in conversation and going the extra mile
Criteria/requirements
A minimum of 6 months customer service experience
Must be available for full time work (40 hours per week) between 8am – 9pm Monday to Sunday
This is a work from home position – we’ll deliver your equipment & technology, but you must have a working internet connection with a minimum speed of 5mbps upload & 10 mbps download and connect via Ethernet cable at all times.
Must have a smartphone with IOS or Android operating system to download work related apps. You may be required to use this for other work-related purposes.
You must have a quiet working space at home one in which you can conduct the role in a confidential manner due to the nature of the position.
A clear credit history, no unspent criminal convictions and you will be required to provide 3 years employment history including any gaps.
Why work for us?
Work from the safety of your own home with ongoing support and coaching from your team leader and mentor
Receive coaching from your team leader and mentor 1-2-1 or as a group
10 weeks of fully paid trainer-led in-depth virtual classroom training, with additional ongoing support, development, and training plus access to our Concentrix University.
28 days holiday (inclusive of statutory days)
Company pension scheme
Exclusive access to the Concentrix discount scheme with savings on Shopping, Holidays, Restaurants
Staff benefits including Eye Care Provision, Childcare Vouchers.
Interested? Click ‘Apply now’ We are actively interviewing & we’ll be in touch soon!
#VERTICAL2BANKING1
Location:
UK, Work at Home, GBLanguage Requirements:
Time Type:
Full timeCompany Details :
Name : Concentrix
CEO : Chris Caldwell
Headquarter : Newark, United States
Revenue : $2 to $5 billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Information Technology Support Services
Sector Name : Information Technology
Year Founded : 2004
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Details
: Remote
: 9.9 GBP HOURLY
: 62 days ago
