Client Support Advisor | £24,000pa (DOE) | Software solutions | Milton Keynes

About Atlantic Data

Atlantic Data specialises in providing web-based solutions that streamline essential HR and recruitment processes for SMEs and large organisations from across the UK.

With a good mix of innovation and a passion for excellence, we’ve become a market leader in the online criminal record checking industry (The Disclosure & Barring Service), providing DBS application management software to over 15,000 clients.

Client Support Advisor

Joining our Client Support team, you’ll be responsible for providing a positive and friendly style of customer service to our clients ensuring their query is successfully resolved in the first attempt. Your tasks will include:

• Handling inbound and outbound calls, along with emails and video calls.
• Providing first line support to our clients and individuals completing DBS applications.
• Investigating and resolving software-related queries.
• Providing the correct guidance relating to criminal record checking legislation.
• Support the resolution of criminal record checking entitlement queries.
• Process new client enquires, from assessing needs through to onboarding.
• Log all activity notes (for example, from calls and emails) onto our CRM system.
• Maintain a strong working knowledge of our client systems.

Queries will be varied and will keep you on your toes!

This is a full-time, permanent role of 40 hours per week, Monday to Friday, 9am to 5pm. Meaning no weekends or evenings, and we close over Christmas!

Describing our new Client Support Advisor

Our ideal candidate is able to demonstrate the following:

• A friendly yet professional style of customer service.
• Confidence in using IT systems and guiding others through processes.
• Comfortable managing complicated queries.
• At ease when breaking down suitable solutions into bitesize, easy-to-follow, steps.
• Team player with a great sense of humour.
• Excellent communication skills – both verbal and written.
• A fantastic, polite, and welcoming telephone manner.
• Strong active listening skills.
• Ability to think ahead for the client and advise on actions that’ll be required later.

The benefits

• An initial holiday entitlement of 29 days that’ll increase over time
• Pension scheme
• Death in Service (4x salary)
• Charity and social events throughout the year, including Summer and Christmas parties
• Free onsite car park and bicycle storage
• A refer a friend incentive
• A full, in-depth orientation that set you up for success
• Specsavers eye-care vouchers.

Your next steps…

If this sounds like the perfect role for you, click apply now and we’ll be in touch shortly!

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Work Location: One location

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